National Quality & Customer Experience Awards

Nominations close 31st May
Finalist Days: 13th June in Preston, 21st June in London, 6th July in Newcastle & 12th July in Solihull
Announcements at Gala Dinner on 26th September, Manchester
See the winners present at the National Quality & Customer Experience Awards on 29th November in Warwickshire

These prestigious awards, showcase excellence in the vital customer contact support function of Quality. Of key importance to the success of these awards, is the unique way that the judging process works at a Best Practice Finalist Day set aside for the purpose. Not only do a wide range of external judges influence the results, but each nomination is peer assessed by other finalists in their category. Winners are announced at the prestigious Gala Awards Dinner and they or their managers and colleagues, will share their story at the National Quality & Customer Experience Conference to be held in November, making these awards a vital part of the annual calendar of learning and best practice.

“So many of our member organisations are achieving success and delivering breakthrough performance and it is these teams, these individuals who are playing a crucial role in making this happen,” Nicola Callan, Head of Engagement & Learning explains. “These awards recognise and celebrate all of our finalists and winners and they in turn inspire others – all the while raising standards in customer operations.”

During the Gala Dinner, we celebrate the achievement of these professionals and present award winners with their trophies. Our fabulous black-tie event includes lively entertainment, music and dancing into the early hours. Inspiring, specialist and professional, this is a fantastic evening to network and enjoy.

Winners of the 2016 Quality & Customer Experience Awards

Eight individuals and teams were recognised for being outstanding role models for their professional communities. These prestigious awards, showcase excellence in the vital customer contact support functions of Quality & Customer Experience.

Award Winners:

  • Simply Business, Team of the Year
    This team stands out for its phenomenal team spirit, truly supporting one another and their internal customers. They continue to develop new approaches to ensure continual improvement, utilising technology, best practice and understanding each other’s strengths and weaknesses to ensure buy-in across the organisation. With a motto of 'it is less me and more we'.
  • Neil Egerton, Simply Business, Manager of the Year
    This winner is passionate and committed to delivering great service, with the utmost faith in their team to deliver results - ensuring they have the right profile in the organisation, releasing their potential at every opportunity. They encourage 360-degree feedback and are always looking to develop best practice. A good strategic thinker, this professional has delivered significant change in a relatively short space of time.
  • Sarah Brown, Yorkshire Ambulance Service, Analyst of the Year
    This winner is exceptional in taking ownership to deliver a greater experience, not only for the people they serve but their colleagues and the wider business too.  Responsible for creating trend analysis, mentoring new starters and ensuring their organisation are an accredited centre of excellence, this professional is inspiring colleagues to learn and to adopt new approaches.
  • Rebecca Knight, Simply Business, Rising Star Award
    This creative individual finds fresh, new ways of helping others understand their development needs, and how they can improve. Understanding the wider business and closing the gap between QA and Insight has created an improvement pipeline and made it possible to prioritise, based on customer value and outcomes. Respected by her peers the winner of this award has a bright future ahead of her.
  • Student Loans, Kirsty Ringer, One Family Ltd, Pete Dunn, npower, Challenge Awards
    Many of you are part of the Challenge programmes this year, across all our communities and we want to recognize three organisations who have really utilized the challenge to deliver tangible change in their organization.  Attending events, making the most of the methods, been open to sharing with the wider community and more. We recognize both their commitment to the programme and the results that they have achieved.
  • Laura Lyons, Crystal Legal, Best Newcomer Award

    This year we are recognizing a professional, who is new to our community but has taken great steps in engaging with best practice, sharing with others and really embracing what being part of a community of best practice is all about.  Keen to get stuck in, happy to learn and offer advice, she is always looking to improve and keen to drive improvement.

Commendations were given to: 

  • Kirsty Ringer, One Family Ltd, Manager of the Year

During the awards presentation evening, we celebrate the achievement of professionals, inspire future success and present award winners with their trophies. Our fabulous black-tie event includes entertainment, music and dancing into the early hours. Inspiring, specialist and professional, this is a fantastic evening to network and enjoy. 

Why don’t you register your interest now for next year’s Awards in the form on the right hand side of this page.

About the Awards

As you would expect from The Forum’s reputation, the standard of these Quality & Customer Experience Awards is sustained by rigorous assessment that involves members, finalists and experts. 

Shortlisted nominations present at our Finalists’ Day which offers insight from networking & peer review. Winners are announced at the prestigious Gala Awards Dinner and they or their managers and colleagues, will share their story at the National Quality & Customer Experience Conference to be held in November, making these awards a vital part of the annual calendar of learning and best practice.

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National Quality Awards Gala Dinner

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2016 Winners

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