Workshop Series - Brought to you by The Forum in partnership with Bright UK

Following the success of the 2016 workshop series the Forum and Bright UK are delighted to announce another programme of events taking place in the autumn of 2017. 

A step by step guide to improving your contact centre NPS score

Tuesday 24th October 2017 
The Tower Hotel, London

This free workshop is designed to help companies understand how to improve their NPS score and how to quantify its benefits across the wider organisation.  

What you will learn:

  • Understanding what drives your Net Promoter Score
  • How to focus your efforts on targets that will give you the quickest improvement
  • The clear links between NPS and employee and productivity measures
  • How to create a coaching culture to drive your NPS score
  • How to develop an omnichannel approach to NPS
  • How to quantify the benefits of your NPS improvement 

Who should attend?

  • Anybody looking to harness the power of effective customer feedback
  • Anyone with responsibility for their Voice of the Customer or Employee Engagement strategy
  • Business leaders who are looking to use insight to help drive performance improvements
  • Ideal for managers, insight, quality and operational service leaders with a passion for delivering effective customer experience

About Bright

Bright was founded in 2000. Since then over 1,000 contact centre reviews have been carried out and millions of clients’ customers are surveyed every year. Based on this we know what it takes to become a best in class customer service operation and have perfected our tools to help clients achieve this:

  • Performance benchmarking (Bright Index)
  • Real-time customer satisfaction measuring (Bright Navigator)
  • Employee engagement (Bright Employee Index)

The results form a platform for participants’ target setting and improvement plans. The end goal is to significantly improve our clients’ competitive edge, at the same time as we improve overall customer and staff satisfaction.

Book your place now

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