Changing gear in the QA team: building organisational capability

Top 10 critical success factors from our 2014 conference delegates and the latest salary survey are shown alongside our most recent (2012) benchmark research on the role of support teams. See how this highlights opportunities for building a strong organisational capability in this area.

Read the full article.

First published in the 2015 Best Practice Guide Changing gear: rise to the customer challenge.print

Take a look at these articles, videos and links
2012 Benchmark Research
Quality Challenge 2015: Doing better for your customers and people
See the latest articles on Quality & Customer Experience


(c) Professional Planning Forum 2000-2018
This site uses cookies to help deliver an engaging user experience.
To learn more about what cookies are and how to manage them visit