Adding value: assessing our impact on business, colleagues and customers

How can we use benchmark research to identify gaps we need to close in our own organisations? Understanding our starting point – and the steps that bridge the gap – can help us build the organisational capability and resource that we require.

Read the full article.

First published in the 2015 Best Practice Guide Changing gear: rise to the customer challenge.


print
Take a look at these articles, videos and links
See the latest articles on Quality & Customer Experience


 

#
#
#
#
#
#
#
#
#

#
(c) Professional Planning Forum 2000-2014