Changing Gear: Rise to the customer challenge

Customer demands are different, there has been a shift change in expectations. How often are we are asked to speed up, do more with less or deliver a result that has never been achieved before? Changing Gear is about changing down as well as up. Have we the capability, as teams, to slow down when we need to negotiate major change? Do we labour uphill too long in second gear? How do we build momentum? Can we be more agile in seizing opportunities? 

Professional Communities are vital to our success as member organisations. We rise to the customer challenge by working together, releasing potential. We go further, faster when we grow in confidence, see what works and know the pitfalls to avoid.  Use our 2015 guide to help you understand the challenges ahead and to choose the appropriate gear for you. Take the time to stop, listen and learn from others before moving forward, so that you go further, faster.

The Forum is here to help you raising standards in customer operations. As champions of best practice and professional development in customer contact, we are widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration and customer focus. We invite you to join our professional communities of continual improvement.

Read the first chapter from our 2015 Best Practice Guide: Changing Gear: Rise to the customer challenge. You can order a copy here.

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Seizing the opportunity: Real-Time & Operational Planning


 

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