2015 Membership Programme for Quality and Customer Experience Teams

Delivering for customers: what’s at the heart of our performance and quality?

Get involved in our 2015 programme and share an inclusive approach that drives real change. Join with us to put customer engagement at the heart of operational performance culture and customer communications, across every channel. Benchmark against the best and learn from the innovators.

As a member, you are not on your own but part of a community with others facing many similar challenges. We are passionate about helping each other, making a difference and recognising both excellence and innovation. Widely recognised as the ‘go-to place’ for support teams or leaders in customer operations, the Forum helps professionals recognise how what they do is important, define skills or performance gaps and create a roadmap for improvement and professional development. 

Download the pdf below and read more about these opportunities for improvement, development and recognition. Each can be purchased separately or as part of your membership programme.

2015 Membership Programme 
Best Practice and Professionalism
Recognising Excellence: Professional Accreditation for Quality and Customer Experience professionals
University Qualifications and Development Programmes for Data, Analytics and Insight Analysts
University Qualifications and Development Programme for Contact Centre Managers and Team Leaders
Standards: How do you know you planning team is doing a great job?
On-site services and customised support

Membership Programme FAQs



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