Support: the need for collaboration and engagement

How do we change the way support functions like planning and quality are perceived, moving from the periphery to the hub of the operation? Phil Anderson gets top tips from members in many different sectors.

When you see a great support team at the heart of an effective operation it is clear at once that this is no accident. Indeed, when I asked for some top tips from members who are previous students, award winners, finalists or judges it was no surprise to see some common themes emerge.

Read the full article.

First published in the 2013 Best Practice Guide Putting People First.

View the videos and slides from the conference session on this topic.

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