See the latest articles on Real Time and Tactical Planning

Use this page to keep up to date on the latest resources on Real-Time and Tactical Planning. Fast track your learning, by taking advantage of a growing body of experience in this area within our communities of best practice.


If you would like to be involved in this topic area why not attend our 2 day Real-time master class

We now offer 1 and 2 day training propositions for real-time which are delivered both in-house and as public courses.  For more details please email:

  • Read the latest case studies, research articles, (see related articles below) 
  • Read the article from the 2014 Best Practice Guide on developing the role of the real-time team
  • Take a look at our Resourcing and Planning Insights workshop to update and improve your or your team’s performance
Take a look at these articles, videos and links
ADT Awards Case Study 2013: Joined-up and quicker: the 24/7 customer hub
BT Field Awards Case Study 2013: Optimisation & planning for field engineers
Changing Gear: Rise to the customer challenge
Customer Effort - the original Harvard Business Review article
Direct Line Group Awards Case Study 2012: Transforming planning through people
Direct Line Group Case Study 2016: 52 Weeks of Green: focus on operational performance
EE Awards Case Study 2013: Seizing the opportunity for Real-Time management
Focus on real time
KnowHow Case Study 2012: Homeworking and annualised hours
National Seminar report: Critical factors to achieve success in planning
npower Awards Case Study 2012: Insight and support transform performance
Office Depot Awards Case Study 2012: Creating a seamless IT infrastructure
Planning unproductive time and managing cost
Putting People First
Real-time & tactical planning
Real-Time Master Class – Initial Findings
Real-time: Is adherence a true customer centric measure?
RSA Awards Case Study 2010: Planning – not reacting
Seizing the opportunity: Real-Time & Operational Planning
Staples Awards Case Study 2017: Workforce planning: engaging stakeholders Europe-wide
Take real-time planning to the next level, with passion, insight and automation
Thames Water Awards Case Study 2012: Transforming the contribution of planning
The Operational Excellence Model and the Five Steps to Success
Three Ireland Awards Case Study 2017: Real-time & insight: the beating heart of a connected business
UCAS Award Case Study 2012: Transforming planning, real time and MI


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