National Quality & Customer Experience Conference 2018

20th November 2018, Eastwood Hall, Nottingham NG16 3SS

Directly addressing the needs of Data Analytics & Insight Professionals as well as business leaders, this one-day conference offers an inspiring mix of networking, presentations, case studies, round tables and workshops.

     

We are delighted that Alan Williams, MD at SERVICEBRAND GLOBAL will be our opening keynote speaker. A passionate advocate of the power of front line employees in delivering a memorable customer experience, he talks about the ‘Values Economy’ and aligning functions up, down and across the organisation. See more

Through practical case studies, thought leadership, benchmarking and networking, our 2018 conference offers you new material across many key topic areas along with the chance to keep up to date on the fundamentals of good insight.

  • Increase the value from your Quality & Voice of the Customer outputs by driving further improvement. See more
  • Learn how to establish effective behaviour-based Quality Frameworks.
  • Gain insight from the P&Q challenge showcase, learning how these teams have developed & implemented new approaches through the year. See more
  • Explore ways to define a customer experience that focusses on what is most important to your brand. See more
  • Hear about new successful approaches to customer insight with interaction analytics & social media. See more
  • Explore with Nick Herbert the suitability of emojis in correspondence and emails. See more
  • Take away practical methods for influencing stakeholders, tasting one of our powerful new learning academy modules
  • Discover how you can enjoy a greater sense of happiness and fulfilment by living your personal values … in practice. See more
  • Benchmark what makes great communication, by exploring our own experiences. See more
  • Drive improvement through insight, by exploring techniques from root cause analysis to AI & Machine Learning. See more
  • Meet suppliers in the EXPO and keep up to date with the latest trends and changes in our technology showcase
  • Request a place on the Strategy & Leadership track at this event. See More

With registration from 8am and the opening Keynote at 9am, a huge choice of morning, lunchtime and afternoon sessions concludes with a final Networking Event at 16:30 before the formal close at 17:30.

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(c) Professional Planning Forum 2000-2018
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