2018 Silver Sponsor

2018 Exhibitors

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National Quality & Customer Experience Conference 2018

20th November 2018, Eastwood Hall, Nottingham NG16 3SS

Directly addressing the needs of Quality & Customer Experience Professionals as well as business leaders, this one-day conference offers an inspiring mix of networking, presentations, case studies, round tables and workshops.

     

We are delighted that Alan Williams, MD at SERVICEBRAND GLOBAL will be our opening keynote speaker. A passionate advocate of the power of front line employees in delivering a memorable customer experience, he talks about the ‘Values Economy’ and aligning functions up, down and across the organisation.

Through practical case studies, thought leadership, benchmarking and networking, our 2018 conference offers you new material across many key topic areas along with the chance to keep up to date on the fundamentals of good Quality.

National Conference Agenda

08:00 Registration and Refreshments – visit the conference EXPO and meet key industry suppliers
09:00 Opening Keynote: Be your Personal Best + Alan Williams, Director at ServiceBrand Global. Find out more 
10:00 Networking
10:30

Customer Keynote: Beyond Assessment - Increase the value and drive further improvements for your Quality & Voice of the Customer outputs.

Insight Keynote: A journey to discover the hidden insight in our organisations.

EXPO: Take time to visit the EXPO or set up meetings to make the most of your day.
  Find out more
 
Find out more  
11:30

Workshop: How to establish effective behaviour-based Quality frameworks

Workshop: AI & Machine Learning

Case Studies: Customer Insight from interaction analytics & social media

  Find out more
 
Find out more Find out more
  Lunchtime: Take an early lunch to join a 13:15 session or a late lunch after your 12:30 session.
12:30

Showcase: Explore the new L&D Academy, our most accessible offering ever

Informal Networking: Bring lunch & take time to reflect with others: your challenges, your learnings today.

 

EXPO: Take time to visit the EXPO or set up meetings to make the most of your day.
  Find out more
 
   
13:15

Workshop: Alan Williams explores how living your values, in practice, supports your personal development. 

 

 

EXPO: Take time to visit the EXPO or set up meetings to make the most of your day.
  Find out more
 
   
   
14:15

Performance & Quality Showcase: Learn how three teams developed new approaches to quality and customer experience

Workshop: How to structure data to create an interaction-centric view of your  world.

Workshop: Practical methods for influencing stakeholders. A taster session of one of our powerful learning academy modules 

  Find out more
 
Find out more
 
Find out more
 
15:15

Workshop: Defining a customer experience focussed on what's most important to your brand 

Workshop: How to drive performance through Insight

EXPO: Take time to visit the EXPO or set up meetings to make the most of your day.
  Find out more
 
Find out more
 
 
16:30 Round table discussions, informal networking and reflections from the day with The Forum team and session speakers.
17:30 Conference Close

 

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