2018 Silver Sponsor

2018 Exhibitors

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National Quality & Customer Experience Conference 2018

20th November 2018, Eastwood Hall, Nottingham NG16 3SS

Directly addressing the needs of Quality & Customer Experience Professionals as well as business leaders, this one-day conference offered an inspiring mix of networking, presentations, case studies, round tables and workshops.

We are delighted that Alan Williams, MD at SERVICEBRAND GLOBAL wasour opening keynote speaker. A passionate advocate of the power of front line employees in delivering a memorable customer experience, he talked about the ‘Values Economy’ and aligning functions up, down and across the organisation.

Through practical case studies, thought leadership, benchmarking and networking, our 2018 conference offered you new material across many key topic areas along with the chance to keep up to date on the fundamentals of good Quality.

National Conference Agenda

Opening Keynote: Be your Personal Best + Alan Williams, Director at ServiceBrand Global. Find out more 


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See Alan Willam's, Paul Smedley's, Nicola Callan's & Bob Stella's opening Keynote

 

Customer Keynote: Beyond Assessment - Increase the value and drive further improvements for your Quality & Voice of the Customer outputs.

Insight Keynote: A journey to discover the hidden insight in our organisations.

EXPO: Take time to visit the EXPO or set up meetings to make the most of your day.
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Find out more Exhibitors include

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See the full presentation

See the full video

 

Workshop: How to establish effective behaviour-based Quality frameworks

Workshop: AI & Machine Learning

Case Studies: Customer Insight from interaction analytics & social media

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See the full presentaion See the full presentation
 

L&D Show case and Informal Networking: Bring lunch & take time to reflect with others: your challenges, your learnings today, your chance to hear more about the new L&D offering, our most accessible ever.

An introduction to Power BI. Learn how Power BI can help you share insight and drive performance.

 

EXPO: Take time to visit the EXPO or set up meetings to make the most of your day.
Find out more
 
Find out more Exhibitors include
  See the full presentation
 
 

Workshop: Alan Williams explores how living your values, in practice, supports your personal development. 

 

 

EXPO: Take time to visit the EXPO or set up meetings to make the most of your day.
Find out more
 
  Exhibitors include

See the full presentation

See the full video

   
 

Performance & Quality Showcase: Learn how three teams developed new approaches to quality and customer experience

Workshop: How to structure data to create an interaction-centric view of your world.

Workshop: Practical methods for influencing stakeholders. A taster session of one of our powerful learning academy modules 

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Find out more
 
See the full presentation
 

See the full presentation

See the full video

 

Workshop: Defining a customer experience focussed on what's most important to your brand 

Workshop: How to drive performance through Insight

EXPO: Take time to visit the EXPO or set up meetings to make the most of your day.
Find out more
 
Find out more
 
Exhibitors include

See the full presentation

See the full presentation

See the full video

 

 

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