See the latest articles on Quality & Customer Experience

There has been a significant amount of change in how organisations focus on Quality & Customer Experience within their customer contact centres. People are thinking differently about their approaches, moving away from the ‘tick box’ to a more inclusive approach that drives real change and improvement.

This community is a core area for our members and beyond, as we look to shape the industry and share best practice around making our organisations genuinely fit for the customer’s purpose.  We are always eager to learn how others approach these challenges, if you would like to share your success, please contact us here.

Use this page to keep up to date on the latest resources to help you develop the quality & customer experience in your organisation.

Fast track your learning by taking advantage of a growing body of experience in this area within our communities of best practice.

• Read the latest case studies and research articles and Conference presentations (see related articles below)