National Conference for Quality & Customer Experience 2017
Catch on the presentations and videos that you missed
Directly addressing the needs of Quality & Customer Experince Professionals as well as business leaders, this one day conference offered an inspiring mix of networking, presentations, case studies, round tables and workshops. Catch up on the presentations that you missed. Videos will be added shortly.
Releasing potential: Chaired by Nicola Callan at The Forum, the stimulating opening keynote speakers include Paul Smedley, Founder & Chair at The Forum on the latest trends and opportunities, Mats Rennstam, Managing Director at Bright on Insight, Customer Experience and how to improve your customer NPS - and interview with practical tips and fresh ideas from our two specialist experts in Insight and Quality.
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View presentation and watch the videos from Paul & Nicola, Mats Rennstam and Ian & Pete.
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| Project of the Year
Learn from The Student Loans Company how to maximise your value and develop your team as a credible centre of excellence - building credibility, driving improvement & working together well.
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Analyst / Coach of the Year & rising stars
Be inspired by our award-winners Clare Kettle, RS Components, Tom Cleaver, Policy Expert and Charles Brumfield, Leeds Building Society. Round table discussion with our winners showing how outstanding collaboration and real passion for customer experience can shine through in everything an analyst or coach achieves.
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Manager of the Year
Learn from Kirsty Ringer, B&CE how to establish a great Quality & Customer Experience model, demonstrating how to deliver exceptional engagement and release potential across the business that delivers powerful breakthrough performance.
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Team of the Year
Learn from our 2017 award winners at RS Components and AXA Direct and Partnerships how to maximise your value and develop your team as a credible centre of excellence - building credibility, driving improvement & working together well to deliver outstanding results.
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| Keynote Presentations
Bob Stella from The Forum focusses on robotics, automation and the balance between human and machine interaction.
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Challenge Workshop
Tailored support for those completing the 2017 Challenge or about to start the 2018 Challenge.
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| Quality Assurance Workshop
Gain ideas on how you can ensure Quality frameworks are aligned, deliver insight and proactive development of our people and processes.
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Speech Analytics Workshop
Define how speech and interaction analytics can be a game change for improving customer experience and driving continuous improvement. With practical case studies from award winners Homeserve & N Brown Group
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Customer Experience Workshop
See how engaged employees can become advocates for your business and help you deliver a better customer experience. With success stories.
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