Conference Exhibitors

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National Conference for Quality & Customer Experience

29th November 2017, Chesford Grange, Warwickshire

Directly addressing the needs of Quality & Customer Experience Professionals as well as business leaders, this one day conference offers an inspiring mix of networking, presentations, case studies, round tables and workshops. 

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08:00 Registration and Refreshments – visit the conference EXPO and meet key industry suppliers
09:00 Releasing potential: Chaired by Nicola Callan at The Forum, the stimulating opening keynote speakers include Paul Smedley, Founder & Chair at The Forum on the latest trends and opportunities, Mats Rennstam, Managing Director at Bright on Insight, Customer Experience and how to improve your customer NPS - and interview with practical tips and fresh ideas from our two specialist experts in Insight and Quality.
 

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10:00 Refreshments, networking and EXPO
  Quality Award Winners
10:30 Project of the Year

Learn from The Student Loans Company how to maximise your value and develop your team as a credible centre of excellence - building credibility, driving improvement & working together well.

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Analyst / Coach of the Year & rising stars

Be inspired by our award-winners Clare Kettle, RS Components, Tom Cleaver, Policy Expert and Charles Brumfield, Leeds Building Society. Round table discussion with our winners showing how outstanding collaboration and real passion for customer experience can shine through in everything an analyst or coach achieves.

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11:30

Manager of the Year

Learn from Kirsty Ringer, B&CE how to establish a great Quality & Customer Experience model, demonstrating how to deliver exceptional engagement and release potential across the business that delivers powerful breakthrough performance.

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Team of the Year

Learn from our 2017 award winners at RS Components and AXA Direct and Partnerships how to maximise your value and develop your team as a credible centre of excellence - building credibility, driving improvement & working together well to deliver outstanding results.

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  Networking lunch in the restaurant and a choice of showcases
12:30 Early Lunch

Take a buffet lunch in the EXPO area, network with colleague from other organisations and meet exhibitors to keep yourself up to date.

Employee Engagement

Hear from LV and  Sabio who share stories and success.

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13:10 Late Lunch

Take a buffet lunch in the EXPO area, network with colleague from other organisations and meet exhibitors to keep yourself up to date. 

Challenge Workshop

Tailored support for those completing the 2017 Challenge or about to start the 2018 Challenge. By invitation only. This runs from 13:10 - 14:30. It includes a working lunch and networking opportunities. Find out more.

L&D Showcase

Practical tips & resources to support your professional development. It's also the chance to meet tutors and see which parts of the University Programme meet your needs.

                                                                                                                                                                                 
13:45 Keynote Presentations

Bob Stella from The Forum focusses on robotics, automation and the balance between human and machine interaction.  

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Networking Groups

Take this chance to meet with special interest or industry groups, to share experience on common challenges. By invitation or prior request. Contact us to set this up.

 
   
14:30 Quality Assurance Workshop

Gain ideas on how you can ensure Quality frameworks are aligned, deliver insight and proactive development of our people and processes.

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Speech Analytics Workshop

Define how speech and interaction analytics can be a game change for improving customer experience and driving continuous improvement. With practical case studies from award winners Homeserve & N Brown Group

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Customer Experience Workshop

See how engaged employees can become advocates for your business and help you deliver a better customer experience. With success stories.

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16:30 Happy Hour: networking & drinks with leaders & professionals
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