National Conference for Quality & Customer Experience
29th November 2017, Chesford Grange, Warwickshire
Directly addressing the needs of Quality & Customer Experience Professionals as well as business leaders, this one day conference offers an inspiring mix of networking, presentations, case studies, round tables and workshops.
Book now
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| 07:45 |
Breakfast Briefing: Rising to the digital challenge
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| 08:00 |
Registration for those not attending the breakfast briefing |
| 09:00 |
Releasing potential: inspiration from our opening keynote speakers |
| 10:00 |
Refreshments, networking and EXPO |
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Quality Award Winners |
| 10:30 |
Project of the Year
Learn from our 2017 award winners how to maximise your value and develop your team as a credible centre of excellence - building credibility, driving improvement & working together well.
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Analyst / Coach of the Year & rising stars
Be inspired by our award-winners, demonstrating how quality, outstanding collaboration and real passion for customer experience can shine through in everything an analyst or coach achieves.
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| 11:30 |
Manager of the Year
Learn from the award winners how to establish a great Quality & Customer Experience team, demonstrating how to release potential in the team and the business.
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Team of the Year
Learn from our 2017 award winners how to maximise your value and develop your team as a credible centre of excellence - building credibility, driving improvement & working together well.
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Networking lunch in the restaurant and a choice of showcases |
| 12:30 |
Early Lunch
Take a buffet lunch in the EXPO area, network with colleague from other organisations and meet exhibitors to keep yourself up to date.
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Technology Showcase
Practical examples of how quality and performance can be powered by knowledgeable use of both established and fast-changing technology.
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Technology Showcase
Gain insight on the opportunities for advanced insight & analytics, with practical examples from our showcase partner across different sections.
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| 13:10 |
Late Lunch
Take a buffet lunch in the EXPO area, network with colleague from other organisations and meet exhibitors to keep yourself up to date.
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Challenge Workshop
Tailored support for those completing the 2017 Challenge or about to start the 2018 Challenge. By invitation only. This runs from 13:10 - 14:30. It includes a working lunch and networking opportunities.
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L&D Showcase
Practical tips & resources to support your professional development. It's also the chance to meet tutors and see which parts of the University Programme meet your needs.
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| 13:45 |
Keynote Presentations
Bob Stella from L&G focusses on robotics, automation and the balance between human and machine interaction.
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Networking Groups
Take this chance to meet with special interest or industry groups, to share experience on common challenges. By invitation or prior request. Contact us to set this up.
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| 14:30 |
Quality Assurance Workshop
Gain ideas on how you can ensure Quality frameworks are aligned, deliver insight and proactive development of our people and processes.
Find out more
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Speech Analytics Workshop
Define how analytics can be a game changer for improving customer experience and driving continuous improvement. With practical case studies.
Find out more
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Customer Experience Workshop
See how engaged employees can become advocates for your business and help you deliver a better customer experience. With success stories.
Find out more |
| 16:30 |
Happy Hour: networking & drinks with leaders & professionals |
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*Note: Speaker names will be released after the announcement of the Award Winners at the National Awards Gala Dinner. |
