National Quality & Customer Experience Award Winners 2017

Read the list of award winners below and then see them present at our National Quality Conference on Nov 29th in Chesford Grange, Warwickshire. An exceptional opportunity to hear how they achieved success and network with award winning professionals.

 “So many of our member organisations are achieving success and delivering breakthrough performance and it is these teams, these individuals who are playing a crucial role in making this happen,” Nicola Callan, Director at The Forum explains. “These awards recognise and celebrate all of our finalists and winners and they in turn inspire others – all the while raising standards in customer operations. Congratulations to all.”

This award programme from The Forum showcases excellence in the vital Customer Contact Quality function. Of key importance to the success of these awards, is the unique way that the judging process works at a Best Practice Finalist Day set aside for the purpose. Not only did a wide range of external judges influence the results, but each nomination was peer assessed by other finalists in their category. This resulted in a massive opportunity for learning all round.

Quality & Customer Experience

  • AXA Direct & Partnership, Team of the Year Award
  • RS Components, Team of the Year Award
  • Student Loans, Project of the Year Award
  • L&G, Continuous Improvement Award
  • Kirsty Ringer, B&CE, Manager of the Year Award
  • Clare Kettle, RS Components, Coach of the Year Award
  • Tom Cleaver, Policy Expert, Rising Star Award
  • Tim Battye, Student Loans Company, Hero Award

The following were highly commended by Judges

  • Charles Brumfield, Leeds Building Society, Rising Star
  • Jacqueline Spencer, Worldpay, Manager of the Year

See also the winners of our 2017 Data, Analytics & Insight, Planning or Innovation Awards.

Find out more about how to be a winner yourself in 2018.


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