Quality & Customer Experience Forum

As the role of support functions within the contact centre evolves to cover more and more disciplines, here at The Forum we have recognised the need to evolve alongside these changes to ensure we offer a full range of support and service to those that need it. Our community of best practice provides an unmatched forum to help you identify what you need to do to improve – or further develop – quality and customer experience in your organisation.  

Delivering for customers: what’s at the heart of our quality & customer experience?

Complete this questionnaire to help us shape the 2016 Quality and Customer Experience programme. Join with us to put customer engagement at the heart of operational performance culture and customer communications, across every channel. Benchmark against the best and learn from the innovators.

Professional development, training, networking and best practice for quality & customer experience specialists

This specialist forum provides a distinctive place where quality and customer experience teams from today’s customer contact operations can meet, learn and share best practice. You are not on your own; why not meet other people facing similar problems to you? 

#
#
The Quality & Customer Experience Forum, is part of The Forum, champions of best practice and professional development in customer contact, established since 2000. Keep yourself up-to-date by following us on social media, call us on 0333 123 5960, email advice@theforum.social or contact us direct. This site has been optimised to display best in browsers running at a resolution of 1280 pixels+.
  
#
#
#
#
#
#
#
#
#

#
#
(c) Professional Planning Forum 2000-2014