Quality & Customer Experience Forum
As the role of support functions within the contact centre evolves to cover more and more disciplines, here at The Forum we have recognised the need to evolve alongside these changes to ensure we offer a full range of support and service to those that need it. Our community of best practice provides an unmatched forum to help you identify what you need to do to improve – or further develop – quality and customer experience in your organisation.
Delivering for customers: what’s at the heart of our quality & customer experience?
Complete this questionnaire to help us shape the 2016 Quality and Customer Experience programme. Join with us to put customer engagement at the heart of operational performance culture and customer communications, across every channel. Benchmark against the best and learn from the innovators.
Professional development, training, networking and best practice for quality & customer experience specialists
This specialist forum provides a distinctive place where quality and customer experience teams from today’s customer contact operations can meet, learn and share best practice. You are not on your own; why not meet other people facing similar problems to you?