Janet Cunningham

Janet Cunningham

Janet is Executive Assistant to Paul Smedley and also works closely with the member support team.

She will be familiar to many of our members based in the South East through attendance at our London and southern events.  In addition she liaises with industry associations, other partners and speakers at our major events as well building relationships with other members of our wider community.


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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops


National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch

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