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Key Topic pathways - specialist interest routes through the conference agenda


Organised as part of Customer Strategy & Planning 2014, these key topic pathways offered a route through the conference that was specifically tailored to the needs of specialist interest groups. We have uploaded the presentations, reports and articles from sessions in these pathways. Just follow the links below and invite colleagues from other parts of your organisation to share this material.

Monday 28th April – Key Topic pathways

Speech Analytics
Outbound
Enterprise and Field Planning
Flexibility
Analysis & Reporting
 

Tuesday 29th April – Key Topic pathways

Performance & Quality
Homeworking
IVR
Back Office
 print
Take a look at these articles, videos and links
Customer Strategy and Planning 2014


 

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