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2014 Conference Blogs

Take a look at these latest blogs from our roving reporters to explore the hot topics that attracted the attention of over 600 delegates at the annual PPF conference in Brighton in April.

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Take a look at these articles, videos and links
Insight & Analytics: bridging the gap between data and customer service
The missing link between strategic and operational planning
Time, bridges and decay - how to avoid an IVR mess!
Why you no longer have to be sales, service or moral
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