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Customer Strategy and Planning 2014

Our annual 2014 conference was extremely well attended this year with over 700 delegates across the two days. Take a look at the twitter feed for a mix of amusing and serious comment at #ppfconf and listen to our member's feedback. We have already fixed the date for our 2015 conference. Taking place on Monday 27th – Tuesday 28th April 2015, the location will be the Marriott Gosforth Park, Newcastle-on-Tyne. Why not put it in your diaries now and watch the 2015 conference pages as we develop the agenda.

A vital part of our community’s year, Customer Strategy and Planning is where we celebrate achievement, learn from the top performers, share best practice and in many cases move the boundaries of what ‘good looks like’. Key to its success is the chance to hear real, insightful experiences, with a multitude of case studies, great speakers from industry leaders and facilitated discussion built into every forum.

This year our theme was “Bridging the gap”. Sporting heroes give us a fantastic example of how to get the best from ourselves and our teams. They know clearly what their goals are, what their current performance level is and what they need to do to close the gap. They also know that improvements can always be made, the recent focus on marginal gains shows that even the smallest change can drive significant improvement. We all need to do this in our industry as well, as we know that lasting success depends on getting people engaged, creating an environment which allows this and releases their passion. Listen to our members describe what the theme means to them.

You can view the presentations, videos and reports from the conference sessions and also read about or watch the 2014 award winners and finalists. It may take a week or two to get them all up so keep checking and this is a fantastic source of ideas. Please contact us at or 0333 123 5960 if there is any further information you would like.

Take a look at these articles, videos and links
April 2014 News: Final conference news, site visit programme announced and more
Key Topic pathways - specialist interest routes through the conference agenda
Keynote Theatre Days - New for 2014
May 2014 News: Seven organisations win Customer Contact Innovation Awards


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