Conference Gold Sponsor

Conference Silver Sponsor

Conference Bronze Sponsors

Customer Strategy and Planning 2013 – Putting People First

This year we have again celebrated achievement, learnt from the top performers, shared best practice and in many cases moved the boundaries of what ‘good looks like’. Thank you to all our members, speakers, facilitators and other delegates who all contributed to make this conference such as a success.

Follow this link to read the presentations and videos taken of many of the sessions.

Read about the 2013 award winners and finalists – the case studies are a fantastic source of ideas
Visit our site visit and seminar programmes taking place over the summer and autumn, where you have another chance to hear from the award finalists and see them in action.

Next year’s conference takes place on 28 – 29th April 2014 in Brighton. Mark the date in your diary!

This hugely popular conference, the 13th since the Forum was established,  pulled together over 600 people from all industry sectors. Key to the success of the conference was the chance to hear real, insightful experiences, with a multitude of case studies, great speakers from industry leaders in every sector and facilitated discussion built into every forum. Success does not happen only by accident; planning for high performance means that to be the best we must look at how we learn from others in order to take our own operations to the next level. Here at the Planning Forum we say that people lie behind every number. If you want the plan to work, if you want to raise performance, if you want the customer to notice the difference, then we need to take people with us on the journey, to light the fire of enthusiasm and commitment. We need to put people first. This is why we have chosen Putting People First as the theme of this year’s conference.

Take a look at these articles, videos and links
2012 Winners & Case Studies
Agenda reveals huge choice at Customer Strategy & Planning 2013
Putting People First – Why have we chosen this for our 2013 conference theme?


Read the blog

Hear what delegates and speakers thought
2013 conference blog

Watch the videos 

Conference sessions, workshops and feedback
2013 conference video playlist

Download 2013 Agenda

Download a detailed printable version

(c) Professional Forums Ltd 2000-2016