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Please see below Reports and Presentations from Customer Contact Planning 2012. The presentations are in the boxes below. We are adding the reports as soon as they come in. Please click on the links immediately below to read these reports.

Monday Reports Tuesday Reports
National Outbound Forum Report 
Business Accreditation Report 
Planning Improvement National Back Office Forum Report 
Operational Transformation People Not Technology


  
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Thames Water739.48 KB
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Motobility Operations1.50 MB
npower549.24 KB
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UCAS960.18 KB
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Scottish Widows278.96 KB
British Gas416.15 KB
Capita567.73 KB
DAS1.96 MB
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KnowHow2.07 MB
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Barclays Retail69.19 KB
DAS1.55 MB
npower1.44 MB
TalkTalk520.19 KB
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Office Depot237.53 KB
Barclays Wealth241.97 KB
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