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Customer Strategy & Planning 2018

Customer Strategy & Planning 2018
23rd – 24th April, Majestic Hotel, Harrogate 

Catch up with the presentations and videos here.

As a vital part of the calendar for customer professionals, Customer Strategy & Planning 2018 is a highly-rated event that is far more than just a conference. You got to meet and learn first-hand from practitioners and business leaders who are delivering successful change. What’s more, this is the only best practice conference 100% focussed on the needs of specialist teams in planning, analytics, insight, continuous improvement, quality and customer experience. 

Sponsored by QStory, Customer Strategy & Planning 2018 provided inspiration and insight with a huge choice of case studies, keynote presentations, workshops, technology showcases and plenty of time for networking, expert problem solving and breakout discussion. Speakers include Sky, Barclays, BT, HomeServe, ADT Security and The Chartered Institute of Marketing. 

Our 2018 theme is “Be Your Personal Best”. We explored this by sharing stories and asking questions at conference and will continue to do so throughout the year about what it feels like, what did we do differently, how were we supported and very importantly how can we learn from it? What is yours?

The Conference closed with the 16th Customer Contact Innovation Awards Gala where we announce and celebrate the winners of these much sought after awards.

Save the date now for Customer Staregy & Planning 2019

Customer Strategy & Planning 2019
Monday 8th - Tuesday 9th April 2019
Chesford Grange, Warwickshire

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