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Speakers & Presenters

2018 Customer Strategy & Planning

Meet and learn first-hand from this wide range of exciting speakers, practitioners, business leaders and other members of our community who are delivering successful change.

Keynote Speakers


Neil Arrowsmith,
Head of Operational Excellence,
Tesco Underwriting

Paddy Coleman,
Managing Director,
QStory Ltd
 

Ed Creasey,
Director Consulting,
Nice Systems UK

Ian Gibson,
Director of Shared Services,
Ingeus Group
 

Martin Hill-Wilson,
Director,
Brainfood Consulting

Leigh Hopwood,
Chair,
Chartered Institue of Marketing

 

Jennifer Holloway,
Author,
Personal Branding for Business
 

Catherine Leggett,
Employment Consultant,
National Autistic Society

Peter Massey,
Managing Director,
Budd UK

Dale Owen,
Resource Optimisation Manager,
Lloyds Banking Group

Amy Scott,
Founding Director,
Sedulous
 

Jodie Williams,
Diversity and Inclusion Lead,
Yorkshire Water
 
     

Clive Wilson,
Director,
Primeast
     

 

Innovation Award Finalists


Amy Brown,
Delivery Planning Manager,
Anglian Water OMC
 

Leigh Durrant,
Resource Planning Manager,
Anglian Water OMC

Kirsty Richardson,
Smoothing Project Analyst,
Anglian Water OMC

Kostas Verykokidis,
Delivery Planner,
Anglian Water OMC

David Bruce,
Head of Complex Analysis & Reporting,
BT
 

Sajid Chopat,
Sr. Complex Analysis Manager,
BT
 

Bruce Hendry,
Complex Analysis – Insight Analyst,
BT

Maurice Roche,
General Manager - Group Planning, Reporting & Analysis,
BT
   

Julian Gordon,
Vendor Performance Manager,
Centrica
 

Torrie Steele,
MI Developer,
Centrica
   
 

Nigel Bishop,
Audit & Risk Advisory Manager,
Deloitte
 

Tim McKeegan,
Operational Planning Manager,
FSCS

Jamie Tilly,
Operations Analyst,
FSCS
 
     

Justin Barrett, 
Director of Sales, Service and Customer Relations
HomeServe
 
     
   

Emma Botfield,
Director of Customer Services UK,
RS Components

Jamie Gough,
Service Delivery Manager,
RS Components
   

 

print


 

Gold Sponsor

Silver Sponsor

Media Partners

 

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