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Customer Strategy & Planning 2018

Customer Strategy & Planning 2018
23rd – 24th April, Majestic Hotel, Harrogate 

How can we be the best we can be? Join us to gain inspiration and learn from experienced practitioners on the most significant issues and trends facing our industry.

See the full agenda online 

As a vital part of the calendar for customer professionals, Customer Strategy & Planning 2018 is a highly-rated event that is far more than just a conference. You get to meet and learn first-hand from practitioners and business leaders who are delivering successful change. What’s more, this is the only best practice conference 100% focussed on the needs of specialist teams in planning, analytics, insight, continuous improvement, quality and customer experience. 

Sponsored by QStory, Customer Strategy & Planning 2018 will provide inspiration and insight with a huge choice of case studies, keynote presentations, workshops, technology showcases and plenty of time for networking, expert problem solving and breakout discussion. Speakers include Sky, Barclays, BT, HomeServe, ADT Security and The Chartered Institute of Marketing. 

The Conference will close with the 16th Customer Contact Innovation Awards Gala where we announce and celebrate the winners of these much sought after awards, to be held in Harrogate on 24th April 2018. 

Catch up on what you missed at Customer Strategy & Planning 2017

In the meantime, be inspired and learn from the sessions at Customer Strategy & Planning 2017. Catch up on the presentations and videos here

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Gold Sponsor

Gold Sponsor

Silver Sponsor

Media Partners

 

Download Agenda

Download PDF for Printing

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