Conference Countdown

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Customer Strategy & Planning 2017

Monday 24th – Tuesday 25th April 2017

The Majestic Hotel, Harrogate

Be inspired and learn from the sessions at Customer Strategy & Planning 2017. See the conference agenda and book your places now. Why not take a look and see if you want to invite colleagues to take advantage of all that is on offer. 

A vital part of the calendar for customer professionals, this two-day conference gathers operational leaders and industry experts with specialist teams responsible for delivering change and improving performance. This is the only best practice conference 100% focussed on the needs of specialist planning, analytics, insight, continuous improvement, quality and customer experience teams.

This year, we will continue to explore our theme of “Breakthrough” but with a new focus on “Releasing Potential”. How can we unlock the very best from ourselves and our teams? What builds success? What role does collaboration play in our releasing potential as professionals? Breakthrough doesn’t happen by chance; pioneers and leaders achieve results because they set out to do this and put in place the preparation and support that is required. Above all this year, we are looking to develop the theme by hearing your stories – as we continue to showcase innovation and excellence across all our professional communities.

Customer Strategy & Planning 2017 will provide inspiration and insight through Innovation Award finalist case studies, keynote presentations, workshops, technology showcases and plenty of time for networking, expert problem solving and breakout discussion. 

With over 650 attending, it is a key part of our community’s year... so put the date in your diary now. We will be adding information over the next few months, so keep an eye on these pages.. 

Catch up on what you missed at Customer Strategy & Planning 2016

In the meantime, watch or read the award finalist’s case study presentations, the keynote presentations and some of the workshops from our 2016 conference presentations and videos

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Take a look at these articles, videos and links
Customer Strategy & Planning Agenda 2017


 

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