Conference Countdown

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Silver Sponsors

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Customer Strategy & Planning 2017

Monday 24th – Tuesday 25th April 2017

The Majestic Hotel, Harrogate

A vital part of our community’s year, Customer Strategy and Planning is where we celebrate achievement, learn from the top performers, share best practice and in many cases move the boundaries of what ‘good looks like’. Key to its success is the chance to hear real, insightful experiences, with a multitude of case studies, great speakers from industry leaders and facilitated discussion built into every forum.

Our keynote speakers will provide inspiration and insight, and we’ll be learning from the method that actors use to prepare for outstanding performance and returning to key practices that underpin sporting success. Above all this year, we are looking to develop the theme by hearing your stories – as we continue to showcase innovation and excellence across all our professional communities. 

With over 650 attending, it is a key part of our community’s year... so put the date in your diary now. We will be adding information over the next few months, and the full agenda will be published in January 2017.

Catch up on what you missed at Customer Planning & Strategy 2016

In the meantime, watch or read the award finalist’s case study presentations, the keynote presentations and some of the workshops from our 2016 conference presentations and videos

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Find out more

2016 Photos

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