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Customer Strategy & Planning 2018

Customer Strategy & Planning 2018
23rd – 24th April, Majestic Hotel, Harrogate 

A vital part of the calendar for customer professionals, Customer Strategy & Planning gathers operational leaders and industry experts with specialist teams responsible for delivering change and improving performance. This is the only best practice conference 100% focussed on the needs of specialist planning, analytics, insight, continuous improvement, quality and customer experience teams.

With a wide range of innovation award case studies to learn from, keynotes to be inspired by and workshops and breakout groups to share best practice and discuss key topics with your peers, this is a fantastic event to motivate you and your teams.

With over 600 attending, it is a key part of our community’s year. We will be adding information over the next few months, so keep an eye on these pages.

Each year, we explore a specific theme as we continue to showcase innovation and excellence across all our professional communities. During 2017, our theme of “Breakthrough: Releasing Potential” has explored how can we unlock the very best from ourselves and our teams. What builds success? What role does collaboration play in our releasing potential as professionals? Breakthrough doesn’t happen by chance; pioneers and leaders achieve results because they set out to do this and put in place the preparation and support that is required. Above all this year, we have been looking to develop the theme by hearing your stories.

Catch up on what you missed at Customer Strategy & Planning 2017

In the meantime, be inspired and learn from the sessions at Customer Strategy & Planning 2017. Catch up on the presentations and videos here

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