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Conference Exhibitors

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National Planning Conference 2016 - Presentations and videos

Watch the Videos and Presentations of the sessions you missed

Directly addressing the needs of Planning Professionals as well as business leaders, this one day conference day offered an inspiring mix of networking, presentations, case studies, round tables and workshops. Take time now to read or watch the sessions that you missed. You can still learn from the inspiring keynote presentations, awards finalist case studies and workshops. Just choose from the selection in the agenda below. We will be adding videos of most presentations over the course of the next few weeks, so please visit this page again.

08:00  Digital Transformation

Following the Leadership Forum's Digital Hothouse, get up-to-date on the impact of digital in the contact centre. See what is possible now and what we need to consider for the future.

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See the full presentation slides

Challenge Networking Group

Senior sponsors and participants share the benefits gained from the 2016 programme and outline their key challenges and opportunities for 2017. Presentations & round-table discussion.

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See the full presentation slides

Learning & Development 

Catch up on the L&D opportunities with The Forum. Meet the tutors, see which parts of the BSc meet your needs & explore our flexible learning programmes. With Ulster University.

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09:30 Conference Opening Keynotes: The Forum's leaders open the day with two fantastic keynote speakers and the launch of The Forum's 2017 programme. Where are planning functions driving breakthrough performance and demonstrating value? What are the critical factors that make it possible to release this potential in us and our teams? How can we use today to gain fresh insight and leverage the resources of the wider professional community?

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See the full presentation slides and watch the video

11:00
Maximise the value of Planning

Develop your team as a centre of excellence, with real business impact - inspiration from our award winning teams!

Maximise the value of Planning

Speakers & panelists focus on how to overcome challenges & drive excellence in these key areas.

The digital challenge Workshop (11:00 - 12:30) Members & challenge participants share advice on how planning can rise to the challenge of every digital channel and create an integrated customer experience. Whether this is new to you or you're taking it to the next level, this is your chance to take away ideas that can make a real difference.

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See the full presentation slides and watch the video

 

Case study from
Co-operative Bank - winners of team and analyst awards.

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See the full presentation slides and watch the video

Planning for Public Service - best practice from Sandwell Council & Yorkshire Ambulance Service.

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See the full presentation slides and watch the video

11:50 

Case Study from RBS, winners of team and rising star awards

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See the full presentation slides and watch the video

Focus on Real time & tactical planning - with our panel of experienced practitioners

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See the full presentation slides and watch the video

12:30  12:35 Benchmarking & Accreditation

Discover how pioneering members are taking planning to the next level - fresh insight & speakers from recent work.

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12:35 Automation Showcase

Transform resourcing and real-time functions with automation & IT. QStory show how this can be achieved. 

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See the full presentation slides and watch the video

13:10 Forecasting Showcase

In this session, Ric Kosiba, Vice President, Interaction Decisions Group at Interactive Intelligence, will discuss the insightful analysis that can be accurately and quickly developed if you have the right tools and technologies.

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See the full presentation slides and watch the video


14:10
Leadership in Planning

How do you develop your teams and build credibility? Gain insight from our award winning managers & their teams.

Developing Planning Talent

How do we engage our organisations and forge new approaches? Discover how you can develop yourselves as professionals.

Extend the reach of Planning

Workshop (1410 - 1540) Members & challenge participants share practical experience of adding value through new activities and raising credibility in the wider business. See how to optimise back office or field operations and engage stakeholders. With insight from our Planning Hero Award Winner.

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Case study from Severn Trent, winners of the team award and commended team members.

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Inspiration from our Rising Stars Award Winners 2016 at Novacroft & Gold Medal.

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15:00 

Case study from Thomas Cook,winners of the manager and rising star awards.

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Analysts of the Year - Gain insight from award-winning Planning Analysts at RS Components & RSA.

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16:00  Conference Endnote 

Breakthrough Performance: Inspiring end-note speakers focus the themes for today and send us back to the workplace with fresh enthusiasm and new ideas from the conference days. 

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See the full presentation slides and watch the video

Learning & Development

Informal opportunity to meet tutors &  catch up on the L&D opportunities with The Forum & Ulster University – for those unable to make the 0745 breakfast session

 

Leadership Forum (1600- 18:30, followed by dinner) Invite your business leaders and Head of Planning to meet other leaders, hear from inspirational speakers & share ideas around the table. Following the success of this Forum at the April conference, places are limited and early booking is recommended.

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Watch the video

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