National Planning Awards
Winners of the 2016 National Planning Awards
Twelve individuals and teams were recognised for being outstanding role models for their professional communities. These prestigious awards, showcase excellence in the vital customer contact support functions of Planning. Uniquely this awards programme includes an element of peer-assessment, the chance to hear other finalists at our Finalists’ Day, as well as the opportunity to hear and see presentations from all the award winners at the National Planning Conference.
“So many of our member organisations are achieving success and delivering breakthrough performance and it is these teams, these individuals who are playing a crucial role in making this happen,” Nicola Callan, Head of Engagement & Learning explains. “These awards recognise and celebrate all of our finalists and winners and they in turn inspire others – all the while raising standards in customer operations. Congratulations to all.”
This award programme from The Forum showcases excellence in the vital Customer Contact Planning function. Of key importance to the success of these awards, is the unique way that the judging process works at a Best Practice Finalist Day set aside for the purpose. Not only did a wide reange of external judges influence the results, but each nomination was peer assessed by other finalists in their category. This resulted in a massive opportunity for learning all round.
The Winners of the National Planning Awards will also speak at conference on 29th November in Nottingham. They are:
- The Co-Operative Bank, Team of the Year
The overall Team of the Year for 2016 goes to a team who have focused on creating capacity & time - so they could create the capability in the team to deliver more value. They now provide a fantastic, fully integrated end-to-end planning service and shape the strategy for their business.
- RBS, Team Award
The team award goes to an organisation who talks ownership and follows up to deliver agreed actions. Despite a significant reduction in their headcount they have streamlined their processes and ensure a consistency of working focussed on fairness and equity.
- Lorna Stanley, Thomas Cook Group UK Limited, Manager of the Year
Lorna understands the importance of engagement at all levels, across the business, and drove a cultural change in how planning is seen within the business. They encourage their team not to take the “computer says no” approach, but to take calculated risks. One of our most active members in the planning community she will go out of her way to help fellow planners.
- Neil Clarke, Severn Trent Water, Manager of the Year
Neil has demonstrated the value of using meaningful MI for planning, engaging with the business at all levels. An advocate of 1-to-1 coaching, focusing on employee engagement, spending time with operational leaders and Team Leaders, his career has taking him from digging holes to moving into the contact centre and being an inspirational manager.
- Lisa Brodigan, The Co-Operative Bank, Analyst of the Year
Lisa is someone who has been mindful to understand their skill gaps so they could work towards the next level in their career. Shadowing other roles, happy to volunteer and buddying to develop herself and others. Lisa invests their personal time to continually improve.
- Laura McGhie, RS Components, Analyst of the Year
Laura has engaged with key stakeholders highlighting problems along with solutions. They clearly understand the importance of engagement and communicating at different levels of the business. In a relatively short space of time, Laura graduated with a University Diploma AND transformed resource planning in their organisation.
- Thomas Splaine, RBS, Rising Star Award
The first Rising Star award is won by an professional who introduced new metrics and MI reporting as well building an Access database linking directly to the workforce management system. He took full responsibility for planning for an area which had previous been described as “not plannable!” when he started planning for web chat.
- Mitchell Pink, Novacroft, Rising Star Award
The next Rising Star award is presented to an individual who has made a huge difference in a small amount of time. Off the back of studying for the university advanced certificate, this professional has been able to demonstrate the value of planning and importance of understanding employee engagement.
- Ben Clark, Thomas Cook Group UK Limited, Rising Star Award
The final Rising Star has been recognised for developing meaningful insight for planning, improving service level delivery and customer experience. Talking to teams and key stakeholders this professional learned about their requirements and created data driven insight to drive change.
- James Taylor, RSA, Planning Hero Award
James is always keen to encourage his teams to actively participate and contribute to the planning community via the innovation awards, site visits, standards benchmarking, challenge and university training. He promotes the importance of planning and is a role model for the planning community.
- Wayne Deakin, Yorkshire Ambulance Service, Planning Hero Award
Wayne is an individual who has helped to transform planning within their organisation. An active member of the community and committed lifelong learner, he has also helped to inspired others from within his organisation to take an active role within the Planning, Quality and Insight Community.
- Simon Waldron, Staples Europe, Challenge Award
Many of you are part of the Challenge programme and tonight we recognise an individual who has used the programme brilliantly to deliver tangible improvements. Attending events, making the most of the methods, open to sharing with the wider community and a significant contributor to the challenge group as a whole… this professional is on target to roll out Real-Time management across Europe.
During the evening, we celebrated the achievement of professionals, inspired future success and presented award winners with their trophies. Our fabulous black-tie event included lively entertainment, music and dancing into the early hours. Inspiring, specialist and professional, this was a fantastic evening to network and enjoy.
About the Awards
As you would expect from The Forum’s reputation, the standard of these Planning Awards is sustained by rigorous assessment that involves members, finalists and experts.
Shortlisted nominations present at our Finalists’ Day which offers insight from networking & peer review. Winners are announced at the prestigious Gala Awards Dinner and they or their managers and colleagues, will share their story at the National Planning Conference to be held in November, making these awards a vital part of the annual calendar of learning and best practice.
Take a look at these articles, videos and links