2017 Awards Sponsors

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National Planning Awards

See the winner present at the National Planning Conference on 28th November in Warwickshire

These prestigious awards, showcase excellence in the vital customer contact support function of Planning. Of key importance to the success of these awards, is the unique way that the judging process works at a Best Practice Finalist Day set aside for the purpose. Not only do a wide range of external judges influence the results, but each nomination is peer assessed by other finalists in their category. Winners are announced at the prestigious Gala Awards Dinner and they or their managers and colleagues, will share their story at the National Planning Conference to be held in November, making these awards a vital part of the annual calendar of learning and best practice.

“So many of our member organisations are achieving success and delivering breakthrough performance and it is these teams, these individuals who are playing a crucial role in making this happen,” Nicola Callan, Head of Engagement & Learning explains. “These awards recognise and celebrate all of our finalists and winners and they in turn inspire others – all the while raising standards in customer operations. Congratulations to all.”

During the Gala Dinner, we celebrate the achievement of these professionals and present award winners with their trophies. Our fabulous black-tie event includes lively entertainment, music and dancing into the early hours. Inspiring, specialist and professional, this is a fantastic evening to network and enjoy.

Winners of the 2017 National Planning Awards

Fourteen individuals and teams were recognised for being outstanding role models for their professional communities. They are:

  • ADT, Team of the Year

    This team know change is difficult for people. You have to persevere, remain positive and share the benefits with everyone. They formed a working party because change is better received from their own people and adopted a 2-way approach to improve service. Constructive feedback is healthy and there were things the Contact Centre needed to improve to support Engineers. Their motto is “One Team, One Dream".

  • Severn Trent Water, Team of the Year

    This team has brought together experience from real-time, forecasting and back office into a single centre of analysis expertise, the Resource Planning Hub. Data is now more visual, with interactive dashboards using graphs, numbers and colours. The team’s skills are mainly self-taught, with each member actively researching new skills and techniques. They love to critique each other's work and are always looking to improve.

  • Worldpay, Project of the Year
    This Planning team undertook the massive task of building a plan, from the ground up, for every department across the operation engaging with all key stakeholders. The positive results demonstrated the impacts of each key milestone from both a workload and a resource requirement perspective.
  • Sky Betting & Gaming, Project of the Year

    This team is very knowledgeable, underpinning their success by engagement with the wider organisation. They are honest and open for challenge. Key project successes include: a rolling annual events calendar, delivering an accurate forecast in a volatile operation and changing the way they plan for social media. Fantastic colleague and customer experience is the result!

  • RSA, Continuous Improvement

    This planning team has continued to develop their capability every year, despite cost pressures and reduction in team. They never stand still, but build on success, to continually improve and show tangible results to the business. This ‘appetite to learn’ is demonstrated in their active collaboration in the wider professional community.

  • Craig Ide, L&G, Manager of the Year

    Craig takes pride in how fast the team have developed, to become a key force in setting direction and in discussions with senior leadership. It a significant transformation that has include automation, simplification and evolving the skills of each individual planner.

  • Mark Jobson, AXA Direct & Partnerships, Analyst of the Year

    Mark has undertaken an enormous amount of work, introducing five initiatives worthy of recognition. He has gained excellent buy-in across the organisation. He took responsibility for his own training, going external and understanding best practice.

  • Jonathan Oldroyd, Yorkshire Ambulance Service, Analyst of the Year

    Jonathan has great rapport across all levels of the business and built a workforce tracker to create a unified plan focussing on field planning. There is now a sustainable and consistent process schedule-fit model. Risks are mitigated and positive outcomes are more likely. Operational staff are managing staff not spreadsheets.

  • Joshua McDonnell, Co-operative Bank, Rising Star
    Our next Rising Star combines strong technical ability and really good communication skills. He understands the full customer journey and is very aware of the support of the wider team. He has been working on previous good forecasts to improve them further. He is really keen to progress and develop and wants to find out what he and others don’t know.
  • Morgan Macleod, RBS Bank, Rising Star
    Morgan has a clear understanding of his models and technical ability, able to clearly articulate his solutions and, by doing so, offers great value to the business. He has been pushed out of his comfort zone, taking a self-learned "hobby" and turning it into value. He continually tests and learns.
  • Leanne Grant, RS Components, Rising Star
    Leanne is a rising star who took the opportunity to improve customer experience while using live chat. Very self-motivated and with no blue-print to work from, she examined the customer journey by using root cause analysis and is now able to forecast for live chat and track Key Performance Indicators. 
  • David McGuire, AXA Direct & Partnership, Hero Award

    David has always been focussed on releasing potential – passionate about the development of team members, giving them the opportunity to learn and improve. This individual is always looking for new ways to network and share best practice – and was the first of our students to gain 1st class honours in our degree programme with Ulster University.

  • Eurostar, Challenge Award
    Many member teams are using the annual Challenge programme to network, share ideas and work alongside other professionals in developing or implementing new approaches for their organisation. This award recognises a team that has used the programme brilliantly, delivering tangible benefit last year and this, despite massive volatility and change in their market.

About the Awards

As you would expect from The Forum’s reputation, the standard of these Planning Awards is sustained by rigorous assessment that involves members, finalists and experts. 

Shortlisted nominations present at our Finalists’ Day which offers insight from networking & peer review. Winners are announced at the prestigious Gala Awards Dinner and they or their managers and colleagues, will share their story at the National Planning Conference to be held in November, making these awards a vital part of the annual calendar of learning and best practice.

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2017 Winners

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