RSA Awards Case Study 2010: Planning – not reacting

This article is a must read for those interested in learning how tactical planning has been transformed at RSA, creating a virtual real time whose role has been changed by integrating more closely with planning and developing a bespokeplanning toolkit together with their supplier CACI.


How forward planning has been embedded in preference scheduling, tactical planning tools and a new virtual team for real-time, alongside more integrated outsourcer management.  

Learn how tactical planning has been transformed at RSA, creating a virtual real time team whose role has changed by integrating more closely with planning and developing a bespoke planning toolkit together with their supplier CACI.  Understand how preference scheduling, multi-channel scheduling, time banking and transformation of the real-time role can improve schedule fit and raise service levels at no cost, in both front and back office, and support employee engagement. The planning team now has more purpose and drive, helping them to offer more choices for both business and colleagues and requiring a huge cultural shift.

Key results include:

  • Benefits from multi-channel scheduling and tactical scheduling equate to 9.7 FTE in Dec 09
  • Schedule effectiveness is now over 96%, up more than 3 points in both Nov and Dec, compared to Oct 09
Read the full Case Studyprint
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