Changing Gear: Rise to the customer challenge

Customer demands are different, there has been a shift change in expectations. How often are we are asked to speed up, do more with less or deliver a result that has never been achieved before? Changing Gear is about changing down as well as up. Have we the capability, as teams, to slow down when we need to negotiate major change? Do we labour uphill too long in second gear? How do we build momentum? Can we be more agile in seizing opportunities? 

Professional Communities are vital to our success as member organisations. We rise to the customer challenge by working together, releasing potential. We go further, faster when we grow in confidence, see what works and know the pitfalls to avoid.  Use our 2015 guide to help you understand the challenges ahead and to choose the appropriate gear for you. Take the time to stop, listen and learn from others before moving forward, so that you go further, faster.

The Forum is here to help you raising standards in customer operations. As champions of best practice and professional development in customer contact, we are widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration and customer focus. We invite you to join our professional communities of continual improvement.

Read the first chapter from our 2015 Best Practice Guide: Changing Gear: Rise to the customer challenge. You can order a copy here.

Take a look at these articles, videos and links
Bridging the gap: five steps to success
Key Topics in Data, Insight and Analytics
People build success: the most engaged people have the happiest customers!
See the latest articles on Forecasting
See the latest articles on Planning for People
See the latest articles on Quality & Customer Experience
See the latest articles on Real Time and Tactical Planning
See the latest articles on Scheduling
See the latest articles on Shrinkage
See the latest articles on Strategic Trends and Insights
Seizing the opportunity: Real-Time & Operational Planning


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