The Productivity Journey Challenge 2015


A focussed approach to planning and managing the cost of unproductive time.

Strategic Sponsors

Specialist Sponsors

   

In some organisations as much as 60% of the salary costs are taken up with unproductive time and yet our focus is on planning and managing the workload. With a greater understanding of our shrinkage needs from holidays and absence through to meetings, training, 1-2-1’s and the all-important “other” we can not only ensure we employ the right number of people but that we manage the plan more effectively on the day.

 

Whether in an inbound, outbound, digital, back office, field or retail environment, every operation has unproductive time and the basic principles of planning and managing this are the same.

 

Our challenge will run over 12 months and will take the delegates through a structured approach from long term budget planning through to the day itself. Helping to creating visibility at all-time horizons and referring this back to the planning assumptions made and assessing the potential impact.

 

When greater strategic attention is given to planning unproductive time significant benefits can be achieved, whether improvements in the consistency of service offered, and greater development time for front line teams or reduced costs, it is an area not be to be ignored.

 

Introduction Webinar

We held an introduction webinar on Friday 5th January. If you would like to view the recording of the webinar click here.

 

The Productivity Journey 2015 Road Map


Workshop 1: Long-term Forecasting, Capacity Planning & Budgeting

  • Learn how to create, understand and improve your long-term planning model.  What is the maximum Occupancy % for your workload type?
  • Improve your understanding of shrinkage assumptions and what your long-term budget will mean to your scheduling team and Real-Time, e.g. what does 10% at month level mean at 10:30 on Tuesday?
  • Maximise/Optimise the inactivity/lost time of your organisation.  Manage the expectations of your organisation.

Audience: ALL involved in Strategic Planning, Capacity Planning, Forecasting, Budget setting and resource planning for calls, back office, outbound, web chat, digital & social media. E.g. Business Analysts, Senior Leaders, Operational Managers, Finance, HR, Team Leaders and all other Planning Analysts)

Workshop 1 review webinar
Catch up with a review of Workshop 1 with this recording of the webinar hosted on 13th February 2015.

Workshop 2: Flexibility, People Planning & Scheduling

  • Develop your flexibility toolkit and understand the shrinkage requirements of different lifestyle patterns.  Do you consider a different shrinkage percentage for part-timers? 
  • Improve your planning and scheduling of different offline line activities.  Do you understand the cost of planning a training session?
  • Maximise/Optimise the inactivity/lost time of your organisation.  Manage the expectations of your organisation.

Audience: ALL involved in People Planning, Scheduling, Flexibility, Training and resource planning for calls, back office, outbound, web chat, digital & social media. E.g. Business Analysts, Senior Leaders, Operational Managers, Finance, HR, Team Leaders and all other Planning Analysts)

Workshop 2  Review Webinar
What looks good in... Shrinkage Tracking. View recording here.

Workshop 3: Real-Time Management, Tactical & Operational Planning

  • Learn how to create a continuous learning cycle and build this into your long-term planning processes.  Do you currently experience the same/similar issues every day?
  • Improve your understanding of shrinkage assumptions and what your long-term budget will mean to your scheduling team and Real-Time, e.g. what does 10% at 10:30 on Tuesday mean at month level in your long-term plan?Maximise/Optimise the inactivity/lost time of your organisation.  What is the true cost of cancelling a meeting, or declining annual leave?

Audience: ALL involved in Operational & Tactical Planning, Capacity Planning, Forecasting, Budget setting and resource planning for calls, back office, outbound, web chat, digital & social media. E.g. Business Analysts, Senior Leaders, Operational Managers, Finance, HR, Team Leaders and all other Planning Analysts)

The commitment to signing up is to attend the 3 workshops, attendance/involvement in the other events are optional. We want to show you our strategy for the next 12 months and offer you the opportunity to be involved as much as you’d like. 

Locations, Venue & Dates

Location

Venue

Workshop 1

Workshop 2

Workshop 3

Manchester

Marriott V&A

21st Jan

3rd Jun

3rd Nov

Glasgow

Abode Arthouse

3rd Feb

9th Jun

5th Nov

London

Coinstreet Conference Centre

5th Feb

25th Jun

12th Nov

Newcastle*

Marriott Gosforth Park

12th Feb 23rd Jun 10th Nov

* Depends on demand

 Virtual Learning & Webinars

  • Workshop 1 Webinar, Friday, 13th February
  • Workshop 2 Webinar, Friday, 31st July
  • Workshop 3 Webinar, Friday, 20th November

Other Events & Networking Opportunities

  • The Forum Conference, 27th/28th April.  Newcastle
  • Innovation Awards site visit programme, June to September
  • UK Planning Conference, 8th October. Warrington

Questions & Answers

Q.  Can I attend workshops in different locations?

A.  Subject to availability yes, you could attend workshop 1 in Manchester, the 2 in Glasgow and 3 in London.

Q.  What do I do if I can’t attend one of the workshops?

A.  Just watch the webinar (either live or recorded) then if you have any questions arrange a call with the Forum.

Q.  Can I start from workshop 2, or even 3?

A.  Yes, we will support you from any starting position

Q.  What are the workshop timings?

A. 10am start finishing at 4pm, allowing for same day travel to all venues. 

Q.  Will there be any networking opportunities at the workshops?

A.  Yes, throughout the day but also after 4pm we will host a networking session for those who would like to stay.

Q.  Will the workshop content be the same for each location?

A.  Yes, the presenter may vary but we are committed to delivering the same material across all locations for each workshop.

Q.  What will happen if I don’t do my pre-course work?

A.  You may see others progressing further and gaining an advantage with discussions.

Q.  What will happen if I don’t do my homework?

A.  Again, you will see others progressing further, learning more and being able to make more significant changes.  “You get out what you put in!”

Q.  Will there be opportunities to present the work I’ve done?

A.  Yes, we are committed to sharing best practice and showcasing member developments.  There will be the opportunities via conference session and webinars.

Q.  Will there be a certificate for completion?

A.  Yes, if you complete the series and submit the final document we will recognise your achievements with a certificate

Join the challenge now
For additional details or to join the challenge please contact Phil Anderson, Professional Planning Forum Programme Leader on phil.anderson@theforum.social

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