2015 Membership Programme for Planners.
Have you identified where the Planning team can make most impact?
Take advantage of our 2015 programme to help you learn from top performers and benchmark against the best. Use our professional community to support you in aligning structure and resource so that the operation can deliver strategic priorities, while balancing the needs of colleagues, customers and the business.
As a member, you are not on your own but part of a community with others facing many similar challenges. We are passionate about helping each other, making a difference and recognising both excellence and innovation. Widely recognised as the ‘go-to place’ for support teams or leaders in customer operations, the Forum helps professionals recognise how what they do is important, define skills or performance gaps and create a roadmap for improvement and professional development.
Download the pdf below and read more about these opportunities for improvement, development and recognition. Each can be purchased separately or as part of your membership programme.
2015 Membership Programme
Best Practice and Professionalism
University Qualifications and Development Programmes for Planners
Recognising Excellence: Professional Accreditation for Plannners
Standards: How do you know you planning team is doing a great job?
On-site services and customised support
University Qualifications and Development Programme for Contact Centre Managers and Team Leaders
Membership Programme FAQs