Planning for back office and processing operations


What do you need to plan effectively, enable back office efficiency and create an operation that is responsive to customer needs? Join Phil Anderson in taking a detailed look at the main elements of the planning cycle within the Back Office Efficiency Model – a well-proven set of steps for effective planning.

The 15 categories identified for Back Office Maturity provide an interesting foundation for optimal
planning. For example complexities may exist due to a lack of data and/or technology and an unstructured, or inconsistent approach to process mapping.

Read the full article.

First published in the 2013 Best Practice Guide Putting People First.

See the sights and sounds of the Back Office presentations at Customer Strategy and Planning 2013 by viewing the videos of the presentations on the Planning Forum YouTube Channel.
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