2013 Back Office Benchmark Survey


Please help us to measure how planning for our ‘Back Office’ or Operational environment has changed in the last 4 years and to identify the lessons and priorities for us all.

We have joined forces with associate member, RedOwl, to update this industry information by reaching more organisations in more depth and generate more powerful data. We invite you to participate in these two short surveys.

All contributors will receive a detailed analysis of the findings and a copy of subsequent White Papers.

Operational Leaders Survey
  • What is important to managers running Back Office Processing Centres
  • What are the key operational issues?
  • What's the priority for improvement and investment?
  • Which technology trends matter?
  • Where is processing work going to be carried out in the future, and by who?
Join the survey here - Operational Management

Back Office Planning Survey
How do we plan, forecast and resource for our Back Office?
In 2007 & 2008, the Professional Planning Forum and its membership undertook the most detailed survey of it’s type in the UK and Ireland Customer contact environment around how we plan for our “Back Office” or operations environments.

This research has formed the backbone of thought leadership articles, professional development and industry discussions for the last 5 years, and has been invaluable to help progress the understanding and progress of the planning community as a whole in this field. View the last report here.

Please help us renew this research.
Join the survey here -  Back Office Planning Survey

Thank you for your time and input on this important piece of work.
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