Resources for Operational Performance Professionals

These dedicated pages have been set up in order to stimulate a vibrant community of best practice in Operational Performance and to facilitate a wider engagement with the resources that we offer professionals in this area. 
Browse through the related articles below, which aim to bring into one place top tips, check lists, articles and research of interest to this wider audience. 

If you are a member and can’t find what you are looking for then feel to contact us at and one of the team will help you.

Take a look at these articles, videos and links
DRL (Appliances Online) Case Study 2012: Voice of the Customer helps online sales
Emotional intelligence: engaging customers and colleagues
Flexibility is more than Scheduling - Report from the 2012 Regional Seminars
Motability Operations Awards Case Study 2012: Insight and collaboration transform service
Real-time & tactical planning
See the latest articles on Planning for People
Support: the need for collaboration and engagement
The operational performance community
Transform Sandwell Awards Case Study 2012: Being truly involved in your local community
UCAS Award Case Study 2012: Transforming planning, real time and MI
UK Asset Resolution Case Study 2012: Driving improvement through quality


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