See the latest resources on Social and Digital
The use of Social Media in customer service or sales is at an early but crucial stage in its evolution. Marketing and brand executives often own it in organisations, but its use needs to be better incorporated into all the arms of an operation – whether that’s billing and technical queries for a telecoms firm or logistics and customer service for a retail operation.
As increasingly customer contact operations are getting involved, it is time to share best practice in our community, so fast track your learning, by taking advantage of a growing body of experience.
Take a look at these articles, videos and links