Editor’s choice: Top Ten Articles for July/August 2012

Our editors’ Top Ten  for this month is the list of “related articles” at the bottom of this page - just click on one of the articles to read it.  When it opens, click on the hyperlink(s) at the bottom of the article to open up the full PDF - eg “click here”.  
Quickly find the articles you want to read.  
With hundreds or articles in the member library, here are also some hints and tips on how to get quickly to the articles you really want to read. 

  • Scroll down to the bottom of every article in the library, to see other related articles or come back to my editor’s choice. Email us have your suggestions for articles that should be linked together to news@planningforum.co.uk
  • Use the menu on the left to see the latest news and resources on some key topics of interest to members 
  • Take a look at case studies and presentations for all the Innovation Award Winners and Finalists and see results from the 2012 Benchmark Research 
Please do email me with your suggestions for future top tips on news@planningforum.co.uk and please use the rating system to help others 

Paul Smedley, Founder & Chair.  
July/August 2012print
Take a look at these articles, videos and links
British Gas Awards Case Study 2011: How analytics sustains changes in behaviour
Customer 3.0 - end to end customer experience
Editor’s choice: Previous Top 10 Articles
Focus on workforce management systems
Merit award projects from the Foundation Programme Students
Motability Operations Awards Case Study 2012: Insight and collaboration transform service
Scottish Widows part of Lloyds Banking Group Awards Case Study 2012: Better conversations keep customers loyal
Seven steps to becoming an employer of choice
What does 'good' look like? The MI Maturity Model - 2012 Best Practice Guide article
Why flexibility is more than scheduling
Working Hand In Hand to Deliver the Customer Experience - Workforce Management and Intelligent Routing


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