See the latest articles on Planning for People

The right people strategies will create a working environment that delivers for the customer, the company and most importantly the colleague. From recruitment and induction to shifts and flexibility, the right policies and in particular the consistent implementation of those policies will deliver outstanding results. It is after all our people that truly deliver for our customers.

Whether you are an operational leader, team manager, planner or in HR or training, use the information on this page to keep up to date with the latest resources in this area. 

Steve Woosey - see biog and contact details
Take a look at these articles, videos and links
2012 Conference Report: People not Technology
2012 Conference Report: Planning Improvement
Abtran Awards Case Study 2007: MyVista drives workforce buy-in at Abtran
British Gas Awards Case Study 2011: How analytics sustains changes in behaviour
Cantebury City Council Awards Case Study 2008: Home working and job variety
Changing Gear: Rise to the customer challenge
Customer Effort - the original Harvard Business Review article
Flexibility & Scheduling: The Case for Change
gem Awards Case Study 2008: Creative wallboardsbring incentives alive
Homeworking: Make this a success for your people, customers & business
Homeworking: Return on Investment and operating models used by members
How much flexibility do you require?
Invesco Perpetual Awards Case Study 2010: Truly empowered teams drive personal ownership
KnowHow Case Study 2012: Homeworking and annualised hours
National Seminar report: Critical factors to achieve success in planning
National Seminar Report: Flexibility
Orange Awards Case Study 2008: Your Time offers lifestyle choices
Resources for Operational Performance Professionals
Scottish Gas Awards Case Study 2011: Smart planning clears the winter peaks
Scottish Widows part of Lloyds Banking Group Awards Case Study 2012: Better conversations keep customers loyal
Seven steps to becoming an employer of choice
The flexibility toolkit
The Flexibility Toolkit: How to create and deliver effective solutions
The Power of One
UCAS Award Case Study 2012: Transforming planning, real time and MI
Volatility & flexibility: closing the loop
What makes a great planning team?


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