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Best Practice customer focused outbound contact balances the needs of both the customer and the business whilst ensuring compliance with current Ofcom legislation. With the help of our members covering many sectors including sales, collections and customer service, the National Outbound Forum, part of the Professional Planning Forum has developed a suite of materials which can guide your decisions in outbound contact.
Fast track your learning, by taking advantage of a growing body of experience in this area within our communities of best practice.
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