See the latest articles on Scheduling

Keep up to date with the latest best practice on Scheduling and Flexibility.

With our focus on Volatility & Flexibility we are developing our best practice in this area with articles, case studies, research and training. There is no doubt how important it is to have the right flexibility strategy in place provided both strategic and tactical flexibility for both the company and your colleagues.

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Take a look at these articles, videos and links
Abtran Awards Case Study 2007: MyVista drives workforce buy-in at Abtran
ADT Awards Case Study 2013: Joined-up and quicker: the 24/7 customer hub
Arise Awards Case Study and Site Visit 2014: High performance homeworking at scale
Autoglass Awards Case Study 2011: Smart planning models go enterprise-wide
British Gas Residential Energy Case Study 2015 - A comprehensive review of working patterns
BT Field Awards Case Study 2013: Optimisation & planning for field engineers
Cantebury City Council Awards Case Study 2008: Home working and job variety
Carnival Cruises UK Awards Case Study 2013: Flexibility: annualised hours, homeworking & second jobs
Carnival UK Awards Case Study 2007: Flexible Resourcing at Carnival UK
Changing Gear: Rise to the customer challenge
Concentrix Awards Case Study 2013: A partnership of innovation and planning with CISCO
Customer Effort - the original Harvard Business Review article
Direct Line Group Awards Case Study 2013: Shift Choice: creating the right trade-offs
eircom Awards Case Study 2012: Resourcing flexibly in field operations
Flexibility & Scheduling: The Case for Change
Flexibility is more than Scheduling - Report from the 2012 Regional Seminars
Homeworking and life style shifts – what makes them work well?
Homeworking: Make this a success for your people, customers & business
Homeworking: Return on Investment and operating models used by members
How much flexibility do you require?
KnowHow Case Study 2012: Homeworking and annualised hours
LV= Case Study 2015 - Homeworking: A flexible working culture
Managing volatility: how much flexibility do we actually need?
Motability Operations Awards Case Study 2012: Insight and collaboration transform service
National Seminar report: Critical factors to achieve success in planning
National Seminar Report: Flexibility
NHS Business Services Authority Case Study 2011: MyTime – flexible for our people and customers
npower Awards Case Study 2012: Insight and support transform performance
Orange Awards Case Study 2008: Your Time offers lifestyle choices
Planning Flexibility
Planning unproductive time and managing cost
Putting People First
Scottish Gas Awards Case Study 2011: Smart planning clears the winter peaks
See the new 2013 research on flexible resourcing
Sensée Awards Case Study 2013: Homeworking environment raises the bar on performance
Sustainable flexibility: right for business and people
Thames Valley Police Awards Case Study 2009: Being there for our customers
The flexibility toolkit
The Flexibility Toolkit: How to create and deliver effective solutions
The Operational Excellence Model and the Five Steps to Success
The Student Loans Company Awards Case Study 2011: Understanding demand to tackle peaks
TSC Awards Case Study 2009: Lifestyle patterns and flexible shifts
UCAS Award Case Study 2012: Transforming planning, real time and MI
Volatility & flexibility: closing the loop
Why flexibility is more than scheduling


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