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Keep up to date with the latest best practice on Forecasting and managing Volatility.
With our focus on Volatility & Flexibility we are developing our best practice in this area with articles, case studies, research and training. Accurate forecasting and a clear understanding of what is driving the data has a vital role to play in customer contact operations. Whether estimating stock requirements, sales volumes or the number of contact centre agents, making sense of numbers is essential. There is no single ‘best way’ to produce a forecast and equally a good strategic forecast is more a basis for discussion about the risks and assumptions used in planning rather than just a number.
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