Why flexibility is more than scheduling

The creation of good shift patterns is best described as a jigsaw puzzle. In order to match customer demand and the needs of the employees, different jigsaw pieces will be required. Launched last year, our Flexibility Toolkit helps you assess your needs for improvement. Find out more.

The use of one contract or shift type may match part of the customer demand and appeal to a certain group of employees, but leaves a gap that needs to be filled by a different contract or shift type. The most obvious example of this is the use of full-time and part-time contracts, with part-time employees working early mornings, evenings or weekends, complementing the fulltime employees working traditional business hours.

What we know from talking to members is that the most successful shift reviews are aligned to the business goals and have engagement, normally through focus groups, with front-line staff. This engagement is a vital step towards creating schedules that work for employees and providing them with an understanding of customer needs. 

Knowing what you are trying to achieve is one thing, but how do you overcome some of the challenges already mentioned?

Read the full article.

First published in the 2012 Best Practice Guide Planning for Peak Performance

To see more of the 2012 Benchmark research click here

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