Carnival UK Awards Case Study 2007: Flexible Resourcing at Carnival UK


How the need for seasonal flexibility created the chance to improve work-life balance, transforming the profile of resource planning.

Summary
See how Carnival UK handled 19% more calls with only 4% more people, through seasonal time-banking and increasing the part-time ratio from 5% to 25%, reducing abandon calls by 10% and increasing coaching time by 5%. As part of wider business changes, a new, larger resource planning team took the pressing need for flexibility and created a resourcing approach that took carnival to a 5-star rating for work-life balance and transformed the role and profile of the resource planning team.

 
Results
  • 19% more calls with only 4% more FTE
  • 5-star rating on work-life balance
  • 5% more coaching time
  • Abandon Rate down 10%+

Read the full Case Study

print
Take a look at these articles, videos and links
2007 Winners and Case Studies
See the latest articles on Scheduling


 

#
(c) Professional Planning Forum 2000-2019
This site uses cookies to help deliver an engaging user experience.
To learn more about what cookies are and how to manage them visit AboutCookies.org