gem Awards Case Study 2008: Creative wallboardsbring incentives alive


How colourful and exciting 12ft wallboard displays in gem’s Belfast centre drove a 10% improvement in performance across the entire operation.

Summary

Discover how £400 software and PC projectors allowed the outsourcer, Gem,to transform its wallboards into visually attractive performance management tools that support agent incentives and win over clients. Using pictures and themes to engage people and personalised according to the needs ofindividual teams in the centre, the new wallboards have improved motivation and have helped embed a culture of reward and recognition throughout the business. Performance across the Belfast site has improved by 10% and one contract has seen a 67% uplift in sales since implementation.
 
 
Results
  • 10% improvement in performance across Belfast centre
  • 67% increase in sales on one contract
  • 4% uplift in quality scores on a second contract within one month of launching an incentive

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