National Planning Conference 2018

21st November 2018, Eastwood Hall,  Nottingham, NG16 3SS

Directly addressing the needs of Planning Professionals as well as business leaders, this one day conference offers an inspiring mix of networking, presentations, case studies, round tables and workshops. The Strategy & Leadership Forum will be held on 20th November, if you would like to book a place, please click here.

National Conference Agenda

08:00 Registration and Refreshments – visit the conference EXPO and meet key industry suppliers
09:00 Opening Keynote: Be stimulated and inspired by today’s opening speakers to release potential within yourselves, your team and your organisations.
 
10:00 Refreshments and networking – visit the conference EXPO and meet key industry suppliers
  Analysis & Forecasting Volatility & Flexibility Operational Effectiveness Field Service Management EXPO
10:30 Capacity Planning Workshop: Take the opportunity to review different Capacity Plans and contribute to what makes a world-class one. Discuss what we need to consider and how we should include shrinkages.
 
Scheduling Workshop: Take time to consider the benefits and issues that come with multi-skilling in your schedules. How does this affect the flexibility of your advisors? What are our measures of success?
 
Workshop: Your Playbook. Define rules to understand your business priority and your levels of resource flexibility. How does rules-based thinking and automation help you? Case studies and benchmarking Take time to visit the EXPO or set up meetings to make the most of your day.
 
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  Take an early or late lunch to fit with your choice of lunchtime sessions, meetings or networking
12:30 Showcase: Forecasting Technology
 
Academy Showcase Early Lunch Challenge Workshop (inc lunch) Take time to visit the EXPO or set up meetings to make the most of your day.
13:15 Late Lunch Academy Module (inc. lunch)
 
Showcase: Automation Technology
 
   
14:00 Workshop: Planning for Multi-Channel and Multi-Skilling.
 
Workshop: Next generation Back Office Planning. Workshop: Analysis: Alerts & effective reporting for operational effectiveness and resource planning.
 
Workshop: Field, Branch & Enterprise Planning. Take time to visit the EXPO or set up meetings to make the most of your day.
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15:15 AI & Robotics Showcase
 
Benchmarking: Service Levels versus Answer rate: What do you plan for? What is industry standard?
 
Benchmarking: Shift Allowances: Should we pay more for some shift types?

Benchmarking: The role, size & structure of your planning team.

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16:30 Conference close, informal networking drinks in the bar area

 

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