National Planning Conference 2018

21st November 2018, Eastwood Hall,  Nottingham, NG16 3SS

Directly addressing the needs of Planning Professionals as well as business leaders, this one day conference offers an inspiring mix of networking, presentations, case studies, round tables and workshops. The Strategy & Leadership Forum will be held on 20th November, if you would like to book a place, please click here.

National Conference Agenda

08:00 Registration and Refreshments – visit the conference EXPO and meet key industry suppliers
09:00 Opening Keynote: Be stimulated and inspired by today’s opening speakers to release potential within yourselves, your team and your organisations.
 
10:00 Refreshments and networking – visit the conference EXPO and meet key industry suppliers
  Analysis & Forecasting Volatility & Flexibility Operational Effectiveness Field Service Management EXPO
10:30 Capacity Planning Workshop: Take the opportunity to review different Capacity Plans and contribute to what makes a world-class one. Discuss what we need to consider and how we should include shrinkages.
 
Scheduling Workshop: Take time to consider the benefits and issues that come with multi-skilling in your schedules. How does this affect the flexibility of your advisors? What are our measures of success?
 
Workshop: Considerations for rule-based thinking, self-serve and automation and alternative approaches. Case studies and benchmarking Take time to visit the EXPO or set up meetings to make the most of your day.
 
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  Take an early or late lunch to fit with your choice of lunchtime sessions, meetings or networking
12:30 Showcase: Forecasting Technology
 
Workshop: Practical methods for influencing stakeholders

 
The Challenge Workshop 12:30-14:00 (includes lunch) for challenge participants and their sponsors Take time to visit the EXPO or set up meetings to make the most of your day.
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13:15 Keynote: Workforce Engagement Management Showcase: Explore the new L&D Academy, our most accessible offering ever
 
Networking Groups: bring lunch & take time to reflect with others: your challenges, your learnings today.
 
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14:00 Workshop: Planning for Digital & Messaging. Practical techniques in planning for messaging: webchat, apps, SMS, emails
 
Workshop: Next generation Back Office Planning. Workshop: Analysis: Alerts & effective reporting for operational effectiveness and resource planning.
 
Workshop: Field, Branch & Enterprise Planning. Take time to visit the EXPO or set up meetings to make the most of your day.
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15:15 AI & Robotics Showcase
 
Benchmarking: Success Metrics, Digital planning, size/role of team, shrinkages etc
 
Workshop: Practical methods for influencing stakeholders

Networking Groups: end the day by reflecting with others: your challenges, your learning, next steps

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16:30 Conference close, informal networking drinks in the bar area

 

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