2017 Gold sponsor

2017 Specialist Sponsors

Conference Exhibitors

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National Planning Conference 2017

Catch on the presentations and videos that you missed 
Directly addressing the needs of Planning Professionals as well as business leaders, this one day conference offered an inspiring mix of networking, presentations, case studies, round tables and workshops. Catch up on the presentations that you missed. 

Releasing Potential: Stimulating opening keynotes speakers include Mike England, Managing Director RS Components on driving transformation and truly putting the customer at the heart of everything you do, Phil Anderson, Head of Best Practice in Planning at The Forum on the latest trends and opportunities, and Paddy Coleman, CEO from QStory on the human benefits of working with robotics and the potential of analytics & automation in planning. 

Find out more
See the Presentation and watch the videos from Phil, Paul, Mike England and Paddy Coleman

 

Award Winning Teams
See how Worldpay worked to
put the planning team at the heart of an organisation.

Rising Stars
Take inspiration from Leanne Grant, RS Components,
Morgan McLeod, RBS Bank a
nd Joshua McDonnell,
Co-operative Bank.

Multi-site Planning
Learn from Capita Life & Pensions, how standardising planning can create a best practice framework across many sites.

Planning for Field Operations
Hear from Team of the Year ADT how planning can be taken beyond the contact centre and learn about the methods, systems and processes that enable this.

Find out more
See the Presentation and watch the video

Find out more
See the Presentation and watch the video

Find out more
See the Presentation and watch the video

Find out more
See the Presentation and watch the video

 

Award Winning Teams
See how Severn Trent Water engaged stakeholders and energised the team, using planning knowledge to produce great insight and reporting for an operation with interactive dashboards.

Planning for Digital
See how the planning team at Sky Betting & Gaming tap into subject matter experts to plan for social media and digital channels in a volatile environment.

Analysts of the Year
Listen to success stories from Jonathan Oldroyd, Yorkshire Ambulance Service, Mark Jobson, AXA Direct & Partnerships and Ross Parkes, Homeserve.

Manager of the Year
See how Manager of the Year, Craig Ide, L&G transformed their planning team so they moved from basic capacity planning to become one of the key drivers in the business.

Find out more
See the presentation and watch the video

Find out more
See the Presentation and watch the video

Find out more
See the Presentation and watch the video 

Find out more
See the Presentation and watch the video

 

Intraday Automation
oin QStory to find out for yourself how Intraday Automation is the next step-up in contact centre performance.

Robotics Keynote
David Orton from BT shows how automation and robotics is transforming the industry.

Accurate & Dynamic Back Office Forecasting
Join eg solutions to learn how to say hello and develop accurate and dynamic back office forecasts.

Challenge Workshop: Tailored support for those completing the 2017 Challenge or about to start 2018 Challenge. The Challenge is our programme to support improvement by your team.

Find out more
See the Presentation and watch the video

Find out more
See the Presentation and watch the video

Find out more
See the Presentation and watch the video

 

 

Real-Time Workshop
Focus on Real-Time and tactical planning triggers for action, creating the levers for operational excellence.

Planning for Webchat
Take a fresh look at capacity planning for Webchat and other social channels, with inspiration from a new Excel add-on ErlangChat forumla. 

Volatility & Flexibility Workshop
The Flexibility Toolkit; creating the right balance. How can the flexibility toolkit be updated? What are the new options?

 

Find out more
See the Presentation

Find out more
Watch the video

Find out more  
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