Professional Planning Forum Conferences

The programme includes two inspiring conferences for the Planning Community.

Coming up next: 

Customer Strategy and Planning
Harrogate, 23rd - 24th April 2018

A vital part of our community’s year, Customer Strategy and Planning brings together experienced professionals in all the specialist Forums with business leaders and industry experts. This is a fantastic opportunity to hear real, insightful learning from practitioners on the most significant issues and trends facing our industry. Catch up on the presentations and videos from the 2017 conference.

National Planning Conference 2018
Wednesday 21st November 2018
Eastwood Hall, Nottingham

Join the only best practice conference 100% focussed on the needs of customer experience or quality professionals and their stakeholders – and enjoy our hugely popular methods for best practice benchmarking, networking & discussion. For mote information please click here
Catch up with the presentations and videos from the 2017 conference.

Take a look at these articles, videos and links
Customer Strategy and Planning 2015
National Planning Conference 2015


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