National Planning Conference: 28th November 2017

Directly addressing the needs of Planning Professionals as well as business leaders, this one day conference offers an inspiring mix of networking, presentations, case studies, round tables and workshops.

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08:00 Registration and Refreshments – visit the conference EXPO and meet key industry suppliers
09:00 Releasing Potential: Stimulating opening keynotes speakers include Mike England, Managing Director RS on driving transformation and truly putting the customer at the heart of everything you do, Phil Anderson, Head of Best Practice in Planning on the latest trends and opportunities, and Paddy Coleman, CEO from QStory on human benefits of working with robotics and the potential of analytics & automation in planning.

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10:00 Refreshments, networking and EXPO
10:30 Award Winning Teams

See how Worldpay worked to put the planning team at the heart of an organisation showing great engagement and understanding of the business context in front and back office.

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Rising Stars

Take inspiration from our Rising Star winners on how they have developed their capability and drove change in their organisation. Panel discussion with Leanne Grant, RS Components, Morgan McLeod, RBS Bank and Joshua Mc Donnell, Co-operative Bank.

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Multi-site Planning

Learn from Capita Life & Pensions, how standardising planning can create a best practice framework across many sites both on and off-shore, with different stakeholders and issues.

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Planning for Field Operations

Hear from member success stories how planning can be taken beyond the contact centre and learn about the methods, systems and processes that enable this. Presentation from Team of the Year; ADT.

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11:30 Award Winning Teams

See how Severn Trent Water engaged stakeholders and energised the team, using planning knowledge to produce great insight and reporting for an operation with interactive dashboards.

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Planning for Digital

See how the planning team at Sky Betting & Gaming tap into subject matter experts to plan for social media and digital channels in a volatile environment and enjoy practical case study input.

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Analysts of the Year

Take inspiration from these award winners, seeing how they developed their capability and drove change in their organisations. Panel discussion with Jonathan Oldroyd, Yorkshire Ambulance Service, Mark Jobson, AXA Direct & Partnerships and Ross Parkes, Homeserve

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Manager of the Year

See how Manager of the Year; Craig Ide, L&G transformed your planning team so they move from basic capacity planning to become one of the key drivers in the business.

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  Networking lunch in the restaurant and a choice of showcases
12:30 Early lunch

Take a buffet lunch in the EXPO area, network with colleagues from other organisations and meet exhibitors to keep yourself up to date.

Intraday Automation

Join QStory to find out for yourself how Intraday Automation is the next step-up in contact centre performance.

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Accurate & Dynamic Back Office Forecasting

Join eg solutions to learn how to say hello and accurate and dynamic back office forecasting, and wave goodbye to creating more spreadsheets

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13:10 Late Lunch

Take a buffet lunch in the EXPO area, network with colleagues from other organisations and meet exhibitors to keep yourself up to date.

Challenge Workshop

Tailored support for those completing the 2017 Challenge or about to start 2018 Challenge. By Invitation only. This runs from 13:10-14:30. It includes a working lunch and networking opportunities. The Challenge is our programme to support improvement by your team - find out more.

L&D Showcase

Practical tips & resources to support your professional development. It's also the chance to meet tutors and see which parts of the University Programme meets your needs.

13:45 Robotics Keynote 

David Orton from BT shows how automation and robotics is transforming the industry.

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Networking Groups

Take this chance to meet with groups on Field or Back Office to share experience on common challenges. By invitation or prior request. 

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14:30 Planning for Webchat

Take a fresh look at capacity planning for Webchat and other social channels, with inspiration from a new Excel add-on ErlangChat forumla. What could this do for your planning?

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Real-Time Workshop

Focus on Real-Time and tactical planning triggers for action, creating the levers for operational excellence.

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Volatility & Flexibility Workshop

The Flexibility Toolkit, creating the right balance. How can the flexibility toolkit be updated? What are the new options.

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16:30 Happy Hour: Networking & drinks with leaders & professionals



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