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Training and Qualifications for Back Office Planners


Confident, skilled Back Office planners are the key to contact centre improvement and we offer specialist professional development for this particular community of specialists in addition to a wider selection of development programmes for all contact centre planners. 
 
Choose from the following courses or find out more about our full range of programmes in the related articles below.

Duration
Level
Who should attend
What you will learn
BSc
Advanced Certificate in Customer Contact Planning & Management
3 Days
Intermediate Operational leaders / brand new planners / new to contact centres

(Accredited qualification) Fundamental laws around operational dynamics / planning within customer contact

Yes
New for 2014
Advanced Certificate in Customer Contact Planning and Management (for Analysts)

2 Days
Intermediate
Operational leaders/ agents / brand new planners / new to contact centres / analysts (Accredited qualification) Fundamental laws of Analysis
Yes
Analysis Workshop
2 Days
Specialist Any data analysts (forecasting, MI, HR etc..)

6 x analysis techniques & application Yes
Back Office Planning Course
2 Days Specialist Back office planners / operational team leaders/ managers Planning fundamentals for long to short term within an operations environment

Yes
Advanced Planning Techniques (Forecasting & Scheduling)
2 Days Specialist Planners a few years in role/ those in defined scheduling or forecasting roles/ development plans

Flexibility options, budget setting and forecasting relationship and data management best practice

Yes
MI & Performance Analysis Course
2 Days
Specialist Any data analysts (forecasting, MI, HR etc..) Data, customer engagement and reporting best practice

Yes
Forecasting Methods Course
2 Days Advanced Experienced / advanced analysts looking to drive enhanced learning from their data

Very advanced forecasting approaches for measurement, prediction and monitoring

No


To  book just complete the online booking form by clicking on the button on the left hand side of this page, contact 0333 123 5960 or email events@planningforum.co.uk for further information and to discuss what is best for you.

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Take a look at these articles, videos and links
Advanced Planning Techniques - Forecasting & Scheduling
Analysis Workshop
Back Office Planning Workshop
Forecasting Methods Course
MI & Performance Analysis Course


 

Select the event below to see more detail

2017 Winter Graduation

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