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Customer Contact Centre Finance (1)

This module will providenon-accounting students with a greater organisational understanding of thefinance function and encourage career progression within the contact centreindustry.

AIMS

This module providesnon-accounting students with an academically challenging and intellectuallystimulating study of foundation accounting. 

LEARNINGOUTCOMES

A successful student should be able to demonstrate:

KNOWLEDGE AND UNDERSTANDING

K1

Describe at an introductory level the concepts, and theories of accounting.

K2

Evaluate the decision-making needs of internal and external users of accounting information.

K4

Define specific terminology used in the industry.

INTELLECTUAL QUALITIES

I1

Appreciate at an introductory level, the importance of finance, value, and the need for costing.

I2

Formulate responses to well defined accounting problems

PROFESSIONAL/PRACTICAL SKILLS

P1

Prepare accounting information for those decision makers related to basic business entities.

P2

Interpret, at an introductory level, accounting information.

TRANSFERABLE SKILLS

T1

Structure and communicate ideas both quantitatively and in writing.

T3

Accurately manipulate data.

T4

Manage time and work to deadlines

T5

Learn effectively for the purpose of continuing professional development and in a wider context throughout their career.

        

CONTENT

  • Introduction to the history and development of financial and management accounting.
  • The purpose of accounting, the nature of useful information and the users of accounting information.
  • Characteristics of contact centre accounting.
  • Introduction to the interpretation of financial statements.
  • Terminology of cost accounting.
  • Cost determination for customer contact centres.



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Take a look at these articles, videos and links
Advanced Planning Techniques - Forecasting & Scheduling
Assessing and Planning the Future
Customer Contact Analysis
Customer Contact Organisations
Customer Contact Technology
Customer Service Quality
Effective Customer Contact Centre Operations
Financial Controls and Reporting
Industry Investigation
Innovation and Change Project
Introduction to Planning
Leadership and Building Teams
Operations and Quality Systems
Principles of Project Management
The Customer Contact Environment
Understanding Resources
You and Your Development


 

Select the event below to see more detail

2017 Summer Graduation

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