Training & Qualifications for the Data, Insights and Analytics community

Confident, skilled analysts are the key to contact centre improvement and we offer specialist professional development for this particular community of specialists in addition to a wider selection of development programmes for all contact centre planners. 
Choose from the following courses or find out more about our full range of programmes in the related articles below.

    Who should attend
    What you will learn
    Introducing Speech and Text Analytics
    1 Day
    Operational leader s/ agents / brand new planners/ new to contact centres

    How speech benefits can be delivered within any operation
    Analysis Workshop
    2 Days
    Specialist Any data analysts (forecasting, MI, HR etc..)

    6 x analysis techniques & application Yes
    MI & Performance Analysis Course
    2 Days
    Specialist Any data analysts (forecasting, MI, HR etc..) Data, customer engagement and reporting best practice

To  book just complete the online booking form by clicking on the button on the right hand side of this page, contact 0333 123 5690 or email events@theforum.social for further information and to discuss what is best for you.print
Take a look at these articles, videos and links
Advanced Certificate in Customer Contact Planning & Management
Advanced Planning Techniques - Forecasting & Scheduling
Analysis Workshop
Back Office Planning Workshop
Costs of Training
Customer Contact Operations: Resourcing and Planning Insights workshop
Introducing Speech and Text Analytics
Introduction to Planning: Resourcing and Planning Insights
Learning and Development
Make the Case for Training
MI & Performance Analysis Course
Return on Investment
Why invest in training?


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2016 Summer Graduation

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