June 2017: Learn about the highlights from Customer Strategy & Planning 2017

This month we look at the highlights from April's Customer Strategy & Planning conference; see what you can learn from the insightful sessions.

Sign up for the free online webinar 'Closing the QA loop with Real-Time Automation'. This webinar run by QStorywill demonstrate how Real-Time Automation provides the operational agility to convert idle time into feedback sessions, improving your Quality Assurance traction for your whole contact centre team.

Kind Regards,
Phil Anderson

 

Making it unfair for everyone!

Learn from the great ideas that have really worked for our Planning community, Phil Anderson picks out his highlights from our Volatility & Flexibility session

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Last chance for June

Booking isavailable for our June and September Best Practice Site Visits. Catch up on their presentations and case studies, then book your places

Learn more

 

Enjoy a team night out

Do you want to meet some of the latest winnersin your community? Join us at our annual Gala dinner to celebrate the success of our 2017National Award winners

Book here

 

UseInsight to engage your people

See the different ways BT, Sky Betting & Gaming and L&G engage with their people and use their knowledge to create actionable insight

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Improving Customer Experience

Learn from FCA's 'one stop shop' approach, also see the Global CX Benchmarking Report, and how to get the best from customer emails with Adexchange

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Job Opportunities

Opportunities this month include roles at Affinion, The Metropolitan Police andThe Forum for a Customer Contact Specialist (Planning)

See more

 

 

 

Bringing Quality Monitoring into the heart of the Contact Centre · 15th June

This webinar will go over the latest best practices in running successful Quality Monitoring programmes, discuss the findings of our 2017 survey with 100 Quality Monitoring and Contact Centre professionals and hear how technology has evolved to help bring Quality Monitoring at the heart of the Contact centre.


 

 

 


 

Closing the loop with Real-Time Automation · 4th July

This webinar will demonstrate how Real-Time Automation provides the operational agility to convert idle time into feedback sessions, improving your Quality Assurance traction for your whole contact centre team.

 

 


 

How to develop of world class feedback programme and how to harness this insight to improve operational performance· 5th July

This free workshop is designed to help companies understand the value of collecting insight and how it can be used to solve everyday customer management issues.


 

 

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