February Update - Conference Keynotes and Apprenticeships News




How can we be the best we can be? What does it feel like, what did you do differently, how were you supported? These are the stories we will be listening to and sharing throughout this year. What is yours? We look forward to discussing this with you as we meet over the course of the year.
In this month’s update, we show highlights of our 2018 programme – read more about the speakers and rich agenda at Customer Strategy & Planning in April, ensure you are signed up to this year’s Challenge and other workshops specific to each of our Professional Communities and see the dates for our June award finalist site visits which are mostly now available.

We are also delighted to confirm that our partners, Ulster University have now been approved as a training provider for apprenticeship delivery. 

Best Wishes
Nicola Callan, Director and Best Practice Lead
Paul Smedley, Chair/ Founder

0333 1235960 (main office)






Be stimulated and inspired by our opening speakers

Customer Strategy & Planning 2018 will see a number of inspiring speakers. Best selling author, Jennifer Holloway reveals how you can bring your best to extend your reach and influence 

Discover more here


Innovation Awards site visit dates now confirmed

Take this unique opportunity to visit our Innovation Awards Finalists in their centres. Find out more about their innovation and the changes that have benefited them and
speak to the key people involved. 

Learn more here






Volatility & Flexibility Workshop, 6th-7th March

This two-day workshop from the Professional planning Forum is designed to help you develop your strategic planning in an uncertain world. Join us to learn, share and network. 

Find out more here 


University Apprenticeships now available 

We are delighted to confirm that our partner, Ulster University has now been approved as a training provider for apprenticeship delivery across all standards and frameworks. 

Find out more here






2018 Challenge Programme Update

This March will see the start to our 2018 Challenge programme. Organisations already signed up include: Domestic & General, Npower, The Open University and Student Loans Company. 

Learn more here 


2018 Charity of the year: National Autistic Society 

2018 will see the National Autistic Society become our charity of the year. They are the leading UK charity for Autism who provide information, support and pioneering services. 

Find out more here











Hear Bob Stella speak at Call & Contact Centre Expo 21st March

Bob will be speaking on Turning "Change" into your engagement strategy. If you are interested in Gamification, Behavioural Economics or how to get people to talk to their future selves, this is a talk you can’t afford to miss.





Advanced Diploma and Advanced Certificate Kick off

There is still time to book your places for the Advanced Diploma and Advanced Certificate courses in Manchester 27th-28th February. 





Career Opportunities

Opportunities this month include: Head of Resource Planning, Business Intelligence Manager and Workforce Management (WFM) Real-Time Analyst.
Organisations including: PFS and Affinion International 







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