July 2017: Are you in control of your annual leave? and other insight from The Forum

Congratulations to the students who gained exceptional results this year, some graduating this week at Ulster University, among many successes in our professional communities in the first six months of 2017. Take a look at July’s terrific articles and our calendar of great events, for you and your team. And grab this last chance to sign up for our webinar with QStory this afternoon 2-3pm (see below).

Nicola Callan, Head of Learning & Engagement

Key changes at The Forum for 2017-18

Do you know about the changes in our team and the powerful developments we have in plan for our new financial year, starting this month?

Discover your ‘performative self’

What do others see in you and how is this influencing them? Are you aware of your character? Do you want to learn from successful actors? Find out more


See the article & video

How to empower your frontline colleagues

Explore how colleagues hold the key to what customers want. Pete Dunn, Quality & Customer Experience Specialist, offers top tips on how to empower

Learn more

Have you tried one of our workshops?

Now is a great time to register for our workshops coming up in September. Learn more about Real-Time or Back Office in these 2-day best practice, thought leadership workshops

Are you in control of your annual leave?

The summer is here and everyone wants holidays! Do you have a process that is under control? This topical issue is explored by Alison Conaghan, Planning Specialist

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Job Opportunities

Opportunities this month include Resource Planning Manager, Forecast Manager and BI Analyst at organisations including Tesco Bank, npower and The Open University


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Last chance to sign up: Closing the loop with Real-Time Automation ·TODAY

This webinar will demonstrate how Real-Time Automation provides the operational agility to convert idle time into feedback sessions, improving your Quality Assurance traction for your whole contact centre team



Aspect VIA Roadshow·Manchester·19th July

The Aspect Via customer engagement centre platform is a set of customer service capabilities, designed to integrate into the customer-driven enterprise. Our cloud ready solution, empowers businesses with the agility, flexibility and operational structure needed to drive profitable growth by addressing changes in consumer behaviours and expectations



eCommerce Expo·Olympia London·27th-28th September

eCommerce Expo is the only event that covers the whole ecommerce landscape. From acquisition to delivery and everything in between, whether you’re in B2B or B2C, you can find what you need. Visit The Forum in the Quality and Customer Experience Zone



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