Key changes at The Forum for 2017-18

Do you know about the changes in our team and the powerful developments we have in plan for our new financial year, starting this month?

Our purpose is to raise standards in customer operations, as we:

  • Grow deeply-rooted communities of accredited professionals, committed to lifelong learning and development.
  • Build the pillars of best practice & professionalism that release potential, extending the reach & value of your teams.  
  • Invest in a sustainable and business-like way that will continue to add value into the 22nd Century.

Key changes in the team for 2017-18

Programme highlights for 2017-18 

  • Standards Benchmarking & Accreditation: 30-40 teams in the Planning Groups. This July sees the launch for Insight, October for Quality professionals.
  • The 2018 Challenge: consolidating the investment of the last two years to focus support in helping your teams drive improvement.
  • Professional Services: to help you drive improvement faster, with bespoke services and experience across many different sectors.
  • Learning & Development: Hundreds of graduates through our partnership with Ulster University, government-funded training through the new national apprenticeships and flexible learning options to suit every need.
  • Flagship Conferences on 28-29th November in Warwickshire and 23-24th April, back in Harrogate
  • A combined National Awards Gala Dinner on 26 September in the Hilton, Manchester – an unmissable team night out with the best of the best!
  • The chance to talk with exceptional speakers at our Strategy & Leadership Forum on Sept 14th in London

Do tell us how we can help you and your organisation. And thank you for everything you do to raise standards in your own work; together we can make a real difference.

Nicola Callan and John Casey, Directors



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